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ONLYOFFICE / Docker-CommunityServer

Collaborative system for managing documents, projects, customer relations and emails in one place
MIT License
485 stars 180 forks source link

Unauthorized Access #47

Open dimaspencer84 opened 6 years ago

dimaspencer84 commented 6 years ago

Whenever I try to set up a new CommunityServer instance for my domain I get an error message: "Unauthorized Access". This error message appears when I register on the portal. And when I try again, I get another error message: "Wizard passed". Can you explain me why do I get these errors ? I tried different installation types (the bash script, docker-compose and docker directly).

ibnpetr commented 6 years ago

And when I try again, I get another error message: "Wizard passed"

What happens after this message? Do you see the ONLYOFFICE authorization page?

Can you explain me why do I get these errors?

The issue may be in the network limitations, did you try opening the portal using ip address of the server? Is the domain name public available? Could you please send us log files from /app/onlyoffice/CommunityServer/logs/

dimaspencer84 commented 6 years ago

What happens after this message? Do you see the ONLYOFFICE authorization page? When I login, it fails.

did you try opening the portal using ip address of the server? I used the domain name.

Is the domain name public available? yes I just sent you by mail the log files.

Carazyda commented 6 years ago

When I login, it fails.

Describe the error, and attach screenshots.

I used the domain name.

Try to open your portal by ip.

Do you use proxy or vpn when access the portal?