search

ONLYOFFICE / Docker-DocumentServer

ONLYOFFICE Document Server is an online office suite comprising viewers and editors for texts, spreadsheets and presentations, fully compatible with Office Open XML formats: .docx, .xlsx, .pptx and enabling collaborative editing in real time.
GNU Affero General Public License v3.0
1.44k stars 498 forks source link

502 Bad Gateway and some openpgp.js issue #366

Closed xiaopengcn closed 3 years ago

xiaopengcn commented 3 years ago

When using OnlyOffice DocServer in docker which managed by rancher, I got 502 Bad Gateway response with request /6.3.1-32/doc/FiHMtmMo3j1oWKp/c/info?t=1625032893491

==> /var/log/onlyoffice/documentserver/converter/err.log <==
pkg/prelude/bootstrap.js:1244
      throw error;
      ^
Error: Configuration property "openpgpjs.encrypt" is not defined
    at Config.get (/snapshot/server/build/server/Common/node_modules/config/lib/config.js:203:11)
    at Object.<anonymous> (/snapshot/server/build/server/Common/sources/utils.js:0:0)
    at Module._compile (pkg/prelude/bootstrap.js:1320:22)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:787:10)
    at Module.load (internal/modules/cjs/loader.js:651:32)
    at tryModuleLoad (internal/modules/cjs/loader.js:591:12)
    at Function.Module._load (internal/modules/cjs/loader.js:583:3)
    at Module.require (internal/modules/cjs/loader.js:690:17)
    at Module.require (pkg/prelude/bootstrap.js:1225:31)
    at require (internal/modules/cjs/helpers.js:25:18)
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2021-06-30T06:47:37.358] [WARN] nodeJS - worker 5599 died (code = 1; signal = null).
[2021-06-30T06:47:37.360] [WARN] nodeJS - worker 5605 started.
==> /var/log/onlyoffice/documentserver/converter/err.log <==
pkg/prelude/bootstrap.js:1244
      throw error;

DocumentServer Docker tag: 6.3.1 maybe

Host Operating System:

ShockwaveNN commented 3 years ago

I think this may be because we do not officially supporting rancher.

Error looks like config files are missing Is DocumentServer container has configs inside it's container in /etc/onlyoffice/documentserver/?

xiaopengcn commented 3 years ago

Thanks for reply. here's files list in /etc/onlyoffice/documentserver/: default.json development-linux.json development-mac.json development-windows.json local.json log4js logrotate nginx production-linux.json production-windows.json supervisor

and I posted a detail log file, may you take a look at it please? start_log.log

ShockwaveNN commented 3 years ago

Judging by the logs converter service cannot read configuration file, so I'm not good at all at rancher - but maybe some permission issues?

Could you run usual Docker container and compare access right between Docker and rancher or maybe something related to them?

xiaopengcn commented 3 years ago

Thanks a lot! It turns out that rancher mounts a data volume to the configuration file automatically. I unmounted it and DocumnetServer worked just fine!

ShockwaveNN commented 3 years ago

@XiaoPengCn Glad to hear