ShockwaveNN
commented
2 years ago Hi
2022/04/05 04:22:37 [error] 6737#6737: *16105 open() "/var/lib/onlyoffice/documentserver/App_Data/cache/files/conv_check_1630946211_docx/output.docx" failed (13: Permission denied), client: 172.29.60.3, server: , request: "GET /cache/files/conv_check_1630946211_docx/output.docx/check_1630946211.docx?md5=wBVLoBKTVfgfUWJa_gDkfA&expires=1649151458&filename=check_1630946211.docx HTTP/1.1", host: "office"
This is interesting, looks like some permission on file system do not allow file to be created Am I right that your system some kind of NAS and not usual Linux desktop-server?
We can start to analyze your problem with ruling out nextcloud from equation
Could you stop your compose
Run simplest docker run -itd -p 80:80 onlyoffice/documentserver
Open http://docserverurl/welcome - enable /example page via commands and check if you can create and edit file using integrated example
julyusito
Hi,
This is the info of my system.
System
``` **Operating system:** Linux 5.10.60-qnap ONLYOFFICE/DocumentServer#1 SMP Tue Dec 21 01:48:55 CST 2021 x86_64 **Webserver:** Apache/2.4.53 (Debian) (apache2handler) **Database:** mysql 10.5.15 **PHP version:** 8.0.17 Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, PDO, pdo_sqlite, session, posix, Reflection, standard, SimpleXML, Phar, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, apache2handler, apcu, bcmath, exif, gd, gmp, imagick, intl, ldap, memcached, pcntl, pdo_mysql, pdo_pgsql, redis, sodium, zip, Zend OPcache **Nextcloud version:** 23.0.3 - 23.0.3.2 **Updated from an older Nextcloud/ownCloud or fresh install:** **Where did you install Nextcloud from:** unknown ```List of activated apps
``` Enabled: - activity: 2.15.0 - admin_audit: 1.13.0 - announcementcenter: 6.1.1 - apporder: 0.15.0 - checksum: 1.1.3 - circles: 23.1.0 - cloud_federation_api: 1.6.0 - comments: 1.13.0 - contactsinteraction: 1.4.0 - dashboard: 7.3.0 - dav: 1.21.0 - drawio: 1.0.2 - duplicatefinder: 0.0.13 - event_update_notification: 1.4.0 - external: 3.10.2 - extract: 1.3.3 - federatedfilesharing: 1.13.0 - files: 1.18.0 - files_accesscontrol: 1.13.0 - files_antivirus: 3.2.2 - files_downloadactivity: 1.12.0 - files_external: 1.15.0 - files_fulltextsearch: 23.0.0 - files_fulltextsearch_tesseract: 22.0.0 - files_linkeditor: 1.1.9 - files_mindmap: 0.0.26 - files_pdfviewer: 2.4.0 - files_rightclick: 1.2.0 - files_sharing: 1.15.0 - files_trashbin: 1.13.0 - files_versions: 1.16.0 - files_videoplayer: 1.12.0 - flowupload: 1.1.3 - forms: 2.4.0 - fulltextsearch: 23.0.0 - fulltextsearch_elasticsearch: 23.0.0 - groupfolders: 11.1.2 - groupquota: 0.1.7 - guests: 2.1.0 - impersonate: 1.10.0 - logreader: 2.8.0 - lookup_server_connector: 1.11.0 - metadata: 0.15.0 - nextcloud_announcements: 1.12.0 - notifications: 2.11.1 - oauth2: 1.11.0 - ocdownloader: 1.8.0 - onlyoffice: 7.3.2 - password_policy: 1.13.0 - photos: 1.5.0 - polls: 3.5.4 - privacy: 1.7.0 - provisioning_api: 1.13.0 - quota_warning: 1.13.1 - recommendations: 1.2.0 - scanner: 0.2.2 - serverinfo: 1.13.0 - settings: 1.5.0 - sharebymail: 1.13.0 - spreed: 13.0.4 - support: 1.6.0 - survey_client: 1.11.0 - systemtags: 1.13.0 - text: 3.4.1 - theming: 1.14.0 - twofactor_backupcodes: 1.12.0 - twofactor_totp: 6.2.0 - updatenotification: 1.13.0 - user_ldap: 1.13.1 - user_status: 1.3.1 - user_usage_report: 1.7.0 - video_converter: 1.0.4 - viewer: 1.7.0 - weather_status: 1.3.0 - workflow_ocr: 1.23.2 - workflow_pdf_converter: 1.8.0 - workflow_script: 1.8.0 - workflowengine: 2.5.0 Disabled: - accessibility: 1.6.0 - backup: 1.0.6 - calendar: 3.2.2 - contacts: 4.1.0 - encryption - federation: 1.10.1 - files_readmemd: 1.2.2 - files_texteditor: 2.14.0 - files_trackdownloads: 1.11.0 - firstrunwizard: 2.9.0 - nextbackup: 21.1.0 - pdfdraw: 0.1.2 - printer: 0.0.5 - radio: 1.0.3 - ransomware_detection: 0.10.0 - ransomware_protection: 1.12.0 - side_menu: 2.3.4 - socialsharing_email: 2.4.0 - talk_simple_poll: 1.3.1 - timemanager: 0.2.9 - twofactor_admin: 3.2.0 - twofactor_nextcloud_notification: 3.3.1 ```Configuration (config/config.php)
``` { "htaccess.RewriteBase": "\/", "memcache.local": "\\OC\\Memcache\\APCu", "allow_local_remote_servers": true, "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "auth.webauthn.enabled": false, "filelocking.enabled": true, "apps_paths": [ { "path": "\/var\/www\/html\/apps", "url": "\/apps", "writable": false }, { "path": "\/var\/www\/html\/custom_apps", "url": "\/custom_apps", "writable": true } ], "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "password": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud.XXX.com.co", "office", "XXX.XX.1.3:10106", "XXX.XX.1.1", "172.29.60.3", "nc_apps" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "23.0.3.2", "overwrite.cli.url": "https:\/\/cloud.XXX.com.co", "overwritehost": "cloud.XXX.com.co", "overwriteprotocol": "https", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "simpleSignUpLink.shown": false, "allow_user_to_change_display_name": false, "defaultapp": "apporder", "default_language": "es", "force_language": "es", "default_locale": "es_CO", "force_locale": "es_CO", "default_phone_region": "CO", "mail_smtpmode": "smtp", "mail_smtpsecure": "tls", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpauthtype": "PLAIN", "mail_smtpauth": true, "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "ldapIgnoreNamingRules": true, "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory", "maintenance": false, "auth.bruteforce.protection.enabled": false, "forwarded_for_headers": [ "HTTP_X_FORWARDED_FOR", "HTTP_X_REAL_IP", "HTTP_X_FORWARDED", "HTTP_FORWARDED_FOR", "X_FORWARDED_FOR" ], "debug": false, "logtimezone": "America\/Bogota", "APACHE_DISABLE_REWRITE_IP": "1", "theme": "", "loglevel": 0 } ```Nextcloud and onlyoffice are in different dockers but same network
This is from onlyoffice nginx error log
Just after deleting the settings_error option:
The onlyoffice options turn enable in nextcloud, but when I try to open a file I get this error in onlyoffice logs:
And "Unknown error" window in nextcloud.
This is my docker configuration:
Docker config
``` version: '3' services: nc_db: image: mariadb:10.5 hostname: nc_db command: --transaction-isolation=READ-COMMITTED --binlog-format=ROW --max_connections=1000 env_file: /share/DockerVolumes/cloud/nextcloud-db.env networks: - containers_b_private deploy: restart_policy: condition: on-failure volumes: - /share/DockerVolumes/cloud/nextcloud-db/var/lib/mysql:/var/lib/mysql - /etc/localtime:/etc/localtime:ro restart: unless-stopped nc_apps: image: nextcloud:23.0.3 hostname: nextcloud env_file: /share/DockerVolumes/cloud/nextcloud-apps.env networks: - containers_a_public - containers_b_private deploy: update_config: delay: 10s restart_policy: condition: on-failure ports: - XXX.XX.1.3:10106:80 depends_on: - nc_db volumes: - /share/DockerVolumes/cloud/nextcloud-apps/var/www/html:/var/www/html - /share/DockerVolumes/cloud/nextcloud-apps/var/www/html/config:/var/www/html/config - /share/DockerVolumes/cloud/nextcloud-apps/var/www/html/custom_apps:/var/www/html/custom_apps - /share/CACHEDEV1_DATA/NCData/cloud:/var/www/html/data - /share/DockerVolumes/cloud/nextcloud-apps/var/www/html/themes:/var/www/html/themes - /etc/localtime:/etc/localtime:ro - /share/DockerVolumes/cloud/nextcloud-apps/etc/apache2/mods-enabled/mpm_prefork.conf:/etc/apache2/mods-enabled/mpm_prefork.conf restart: unless-stopped nc_cron: image: nextcloud:23.0.3 hostname: nc_cron deploy: update_config: delay: 15s restart_policy: condition: on-failure depends_on: - nc_apps volumes: - /share/DockerVolumes/cloud/nextcloud-apps/var/www/html:/var/www/html - /share/CACHEDEV1_DATA/NCData/cloud:/var/www/html/data user: www-data networks: - containers_b_private entrypoint: | bash -c 'bash -s <I have another NC+Onlyoffice installation in other machine and works fine.
Could you please help?