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ONLYOFFICE / DocumentServer

ONLYOFFICE Docs is a free collaborative online office suite comprising viewers and editors for texts, spreadsheets and presentations, forms and PDF, fully compatible with Office Open XML formats: .docx, .xlsx, .pptx and enabling collaborative editing in real time.
https://www.onlyoffice.com
GNU Affero General Public License v3.0
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Onlyoffice Docment Server installed in Docker, SSL with Cloudflare Tunnel, and unable to edit. #2449

Closed yasikitakajin closed 10 months ago

yasikitakajin commented 1 year ago

This issue is unique.

Your idea.

I installed Onlyoffice Docment Server with Docker and SSL using Cloudflare Tunnel, but the document says "Could not save the text. Please check your connection settings." and then "Download failed. I am having trouble editing the document.

I found the error log in Docker, so I am attaching it as well.

Also, the error log shows "TLS". If I use an external service such as Cloudflare Tunnel to convert to SSL, will it be considered that OnlyOffice is not able to convert to SSL and access will be disabled?

If so, I would appreciate it if you could tell me how to disable TLS and other settings for the SSL-enabled external service.

Thank you in help

/var/log/onlyoffice/documentserver/docservice/out.log <== 2023-10-29 21:26:07 [2023-10-29T12:26:07.345] [ERROR] nodeJS - postData error: docId = 30--1696671927;url = https://yasikitakajin.click.jp/FileRun/wl/?id=H4rZJ0s1QsIjhCpdzqrA0JkhHCX5xrag&action=onlyoffice&save=1;data = {"key":"30--1696671927","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}]} 2023-10-29 21:26:07 Error: Client network socket disconnected before secure TLS connection was established 2023-10-29 21:26:07 at connResetException (internal/errors.js:628:14) 2023-10-29 21:26:07 at TLSSocket.onConnectEnd (_tls_wrap.js:1569:19) 2023-10-29 21:26:07 at TLSSocket.emit (events.js:412:35) 2023-10-29 21:26:07 at endReadableNT (internal/streams/readable.js:1317:12) 2023-10-29 21:26:07 at processTicksAndRejections (internal/process/task_queues.js:82:21) 2023-10-29 21:26:09 2023-10-29 21:26:09 ==> /var/log/onlyoffice/documentserver/converter/out.log <== 2023-10-29 21:26:09 [2023-10-29T12:26:09.424] [ERROR] nodeJS - error downloadFile:url=https://yasikitakajin.click.jp/FileRun/wl/?id=H4rZJ0s1QsIjhCpdzqrA0JkhHCX5xrag&download=1;attempt=1;code:ECONNRESET;connect:undefined;(id=30--1696671927) 2023-10-29 21:26:09 Error: Client network socket disconnected before secure TLS connection was established 2023-10-29 21:26:09 at connResetException (internal/errors.js:628:14) 2023-10-29 21:26:09 at TLSSocket.onConnectEnd (_tls_wrap.js:1569:19) 2023-10-29 21:26:09 at TLSSocket.emit (events.js:412:35) 2023-10-29 21:26:09 at endReadableNT (internal/streams/readable.js:1317:12) 2023-10-29 21:26:09 at processTicksAndRejections (internal/process/task_queues.js:82:21) 2023-10-29 21:26:12 [2023-10-29T12:26:12.474] [ERROR] nodeJS - error downloadFile:url=https://yasikitakajin.click.jp/FileRun/wl/?id=H4rZJ0s1QsIjhCpdzqrA0JkhHCX5xrag&download=1;attempt=2;code:ECONNRESET;connect:undefined;(id=30--1696671927) 2023-10-29 21:26:12 Error: Client network socket disconnected before secure TLS connection was established 2023-10-29 21:26:12 at connResetException (internal/errors.js:628:14) 2023-10-29 21:26:12 at TLSSocket.onConnectEnd (_tls_wrap.js:1569:19) 2023-10-29 21:26:12 at TLSSocket.emit (events.js:412:35) 2023-10-29 21:26:12 at endReadableNT (internal/streams/readable.js:1317:12) 2023-10-29 21:26:12 at processTicksAndRejections (internal/process/task_queues.js:82:21) 2023-10-29 21:26:15 [2023-10-29T12:26:15.517] [ERROR] nodeJS - error downloadFile:url=https://yasikitakajin.click.jp/FileRun/wl/?id=H4rZJ0s1QsIjhCpdzqrA0JkhHCX5xrag&download=1;attempt=3;code:ECONNRESET;connect:undefined;(id=30--1696671927) 2023-10-29 21:26:15 Error: Client network socket disconnected before secure TLS connection was established 2023-10-29 21:26:15 at connResetException (internal/errors.js:628:14) 2023-10-29 21:26:15 at TLSSocket.onConnectEnd (_tls_wrap.js:1569:19) 2023-10-29 21:26:15 at TLSSocket.emit (events.js:412:35) 2023-10-29 21:26:15 at endReadableNT (internal/streams/readable.js:1317:12) 2023-10-29 21:26:15 at processTicksAndRejections (internal/process/task_queues.js:82:21)

igwyd commented 11 months ago

Hello @yasikitakajin, sorry for the late reply. What integration are you using, i mean nextcloud maybe or something else?

Rita-Bubnova commented 10 months ago

This issue was closed due no response.