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ONLYOFFICE / DocumentServer

ONLYOFFICE Docs is a free collaborative online office suite comprising viewers and editors for texts, spreadsheets and presentations, forms and PDF, fully compatible with Office Open XML formats: .docx, .xlsx, .pptx and enabling collaborative editing in real time.
https://www.onlyoffice.com
GNU Affero General Public License v3.0
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Special Characters Displayed in Documents After Changing OnlyOffice Fonts on Server #2778

Closed avanhovedev closed 2 months ago

avanhovedev commented 3 months ago

This issue is unique.

Operating System of DocumentServer

Linux (RPM package)

Version information

8.0.1

Expected Behavior

The text in the documents should display normally without any special characters.

Actual Behavior

image Special characters appear in the document, which disrupts the readability. Please see the attached screenshot for a visual reference.

Reproduction Steps

Additional information

Hello,

I hope this message finds you well. We have encountered an issue with our OnlyOffice server setup. After updating the fonts on the server side, special characters are appearing when we open documents. This behavior was not observed before the font change. (We cleared server cache)

We would greatly appreciate your assistance in resolving this issue. Please let us know if there are any logs or further information we can provide that might help diagnose and fix the problem.

Thank you for your attention to this matter. We look forward to your prompt response.

XDmitryK commented 3 months ago

@avanhovedev Hi If possible, can you attach the file here? And we need more information about the font. 1. What font? 2.Is this font available on your server? 3.If the font is not default, can I attach it here or give a link? My point is that if this font is currently unavailable on the server after an update, then we have a mechanism for selecting a similar font, but it does not always work accurately.

Rita-Bubnova commented 2 months ago

This issue was closed due no response.

avanhovedev commented 2 months ago

Hello @XDmitryK,

Sorry for the delay,

Actually if we update fonts on the server side , we open a browser private window , the new font is correctly displayed otherwise if we open the doc not in private window, we need to clear caches to display correctly.

Thanks in advanced,

Alexis

avanhovedev commented 1 month ago

Hello @XDmitryK , Can you reopen the issue ?

Thanks in advanced,

Alexis

XDmitryK commented 1 month ago

@avanhovedev Hi If the problem is solved by simply clearing the cache, then I don't think you need to reopen the issue. And soon a function for resetting the cache when generating fonts will be added