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ONLYOFFICE / DocumentServer

ONLYOFFICE Docs is a free collaborative online office suite comprising viewers and editors for texts, spreadsheets and presentations, forms and PDF, fully compatible with Office Open XML formats: .docx, .xlsx, .pptx and enabling collaborative editing in real time.
https://www.onlyoffice.com
GNU Affero General Public License v3.0
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PDF Editor not working on mobile #2876

Open DrZoidberg09 opened 2 months ago

DrZoidberg09 commented 2 months ago

This issue is unique.

Operating System of DocumentServer

Docker

Version information

8.1.3.4

Expected Behavior

The PDF editor should also work on mobile devices using web / react version. At least there should be a switch to use the desktop version also on mobile, like for other editors.

Actual Behavior

PDF is shown as editable, but editing does not work.

Reproduction Steps

  1. Use mobile device
  2. Open editable PDF file
  3. Try editing

Additional information

No response

yuvachevaalex commented 1 month ago

Hello, @DrZoidberg09 PDF forms cannot be edited on the mobile web, only filling in the fields is available. You can also switch the mobile browser to desktop mode and edit it already in it.

DrZoidberg09 commented 1 month ago

@yuvachevaalex Thank you very much for the feedback. I understand that editing does not work on mobile (unfortunate though).

However, what you describe is what exactly does not work. I can file the file on desktop but not mobile. And there is no option to switch between mobile and desktop at all.

With other editors such as documents or spreadsheets switching between mobile and desktop works fine.

yuvachevaalex commented 1 month ago

@DrZoidberg09 Can you send a video of your problem?

DrZoidberg09 commented 1 month ago

Videos attached below. As described, you can see that on desktop everything is fine. You can fill forms. As soon you go on mobile, it does not work and there is no option to open it in the desktop editor.

https://github.com/user-attachments/assets/468cd12f-84ce-4b69-b010-2ecea3c0df54

https://github.com/user-attachments/assets/8f9e93d2-f25c-4b93-9620-bb03449170ba

yuvachevaalex commented 3 weeks ago

@DrZoidberg09 Is this file a form made in our editor? Or is it just a PDF document?

DrZoidberg09 commented 3 weeks ago

This file was made with Acrobat PDF maker (by our client, not our file, but we need to fill it).

And as you can see it is editable in the desktop editor and it seems to reconginize as editable on mobile (the blue boxes) but does not open it as editor.

yuvachevaalex commented 5 days ago

@DrZoidberg09 I apologize for the long wait. At the moment, forms created in Adobe Acrobat and opened in our desktop editors open as regular PDF. The mobile web has not yet implemented the functionality for editing PDF documents like the desktop version