LinneyS
commented
4 years ago ONLYOFFICE/onlyoffice-nextcloud#269
Closed olivy70 closed 4 years ago
LinneyS
commented
4 years ago ONLYOFFICE/onlyoffice-nextcloud#269
Hi, My environnement : Unbuntu 16.04 TLS PHP7/Nginx Nextcloud 16 onlyoffice/documentserver last docker version Installation guide from https://riegers.in/nextcloud-and-only-office-nginx/
The problem appears for files larger than 5MB.
Here is the out.log ==> /var/log/onlyoffice/documentserver/converter/out.log <== [2020-03-24T08:28:12.961] [ERROR] nodeJS - error downloadFile:url=https://MYURL/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJmaWxlSWQiOjQ0MDk0NCwidXNlcklkIjoib2xpdmllci5wcmFkaWVyIiwic2hhcmVUb2tlbiI6bnVsbCwiYWN0aW9uIjoiZG93bmxvYWQifQ.GYRae6RvXNCRDjacKQ4DZEsl68BAD8wke42CtRbtNnk;attempt=1;code:ESOCKETTIMEDOUT;connect:false;(id=2550348282) Error: ESOCKETTIMEDOUT at ClientRequest. (/snapshot/server/build/server/Common/node_modules/request/request.js:816:19)
at Object.onceWrapper (events.js:286:20)
at ClientRequest.emit (events.js:198:13)
at TLSSocket.emitRequestTimeout (_http_client.js:662:40)
at Object.onceWrapper (events.js:286:20)
at TLSSocket.emit (events.js:198:13)
at TLSSocket.Socket._onTimeout (net.js:443:8)
at ontimeout (timers.js:436:11)
at tryOnTimeout (timers.js:300:5)
at listOnTimeout (timers.js:263:5)
at Timer.processTimers (timers.js:223:10)
A little help ? Thanks !