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ONLYOFFICE / docker-onlyoffice-nextcloud

MIT License
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504 Gateway Time-out error's #78

Open zZeleZz opened 1 year ago

zZeleZz commented 1 year ago

Hello! If you select the option to use ONLYOFFICE for document preview creation (which will take up disk space) in the settings, the following error will appear in the log: "GuzzleHttp\Exception\ServerException: Server error: POST http://onlyoffice-document-server/ConvertService.ashx resulted in a 504 Gateway Time-out response: 504 Gateway Time-out"

I have tried on two different servers and the error persists. Снимок экрана 2023-02-02 092118 Снимок экрана 2023-02-02 091920

SergeyKorneyev commented 1 year ago

Hi, Do you get any errors if you disable the option and try saving the connector settings?

zZeleZz commented 1 year ago

Everything works fine without this option.

SergeyKorneyev commented 1 year ago

Could you enable extended logging, reproduce the issue and send us the latest Document Server logs? This can be done the following way:

  1. Access the Document Server container with docker exec -it onlyoffice-document-server bash
  2. Open the /etc/onlyoffice/documentserver/log4js/production.json file
  3. Change the "level" parameter's value from "WARN" to "DEBUG" and save the file
  4. Execute the supervisorctl restart all command to apply the changes