Cannot open or create PPTX file

[kernie]

Hi!

Try to open a PPTX file and after the progress indicator reaches about 98% or so it aborts with the error window as shown

No error in nextcloud log or in docker log.

I can provide more detail, if you ask specifically....

Thanks,

Maarten

System:

• Nextcloud 19
• DocumentServer 5.6.4.20 Docker version

[GeorgeONLYOFFICE]

Hello,

To analyse the problem more precisely and find out what could be the problem we need you to turn on the debug logs for the Document Server.

Thus, please, do the following:

1. Open /etc/onlyoffice/documentserver/log4js/production.json inside your Document Server container
2. Find this section:

   
   "categories": {
   "default": {
     "appenders": [
       "default"
     ],
     "level": "WARN"
   }
   }
   }

3. Change "**level**" value "**WARN**" to "**DEBUG**".
4. Save the changes and execute `supervisorctl restart all`
5. Reproduce the problem and send us all Document Server logs which can be found on your host machine under this directory **/app/onlyoffice/DocumentServer/logs/documentserver**

Best regards,
George

[ttjaden]

I have the same problem. I produced the logs with "DEGUB" but do not want to share them here in public. On which way I cansend you the logs @GeorgeONLYOFFICE