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ONLYOFFICE / onlyoffice-nextcloud

The app which enables the users to edit office documents from Nextcloud using ONLYOFFICE Document Server, allows multiple users to collaborate in real time and to save back those changes to Nextcloud
GNU Affero General Public License v3.0
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Error connecting Nextcloud to OnlyOffice #472

Open apritcha1 opened 3 years ago

apritcha1 commented 3 years ago

Hello, I am writing this issue to see if anyone has any ideas regarding my problem with Nextcloud and OnlyOffice. When trying to connect to OnlyOffice via NextCloud, I get the error "Error occurred in the document service: Error while downloading the document file to be converted."

Nextcloud is running on an Ubuntu VM on https://subdomain.domain.com, and OnlyOffice is running in a Debian VM at https://subdomain.domain.com:10443 Both VMs are behind an HAProxy reverse proxy installed on a third VM running OPNsense. Header forwarding should be working as specified in the documentation (https://helpcenter.onlyoffice.com/de/installation/docs-community-proxy.aspx).

Both VMs can wget each other: (domains and IPs replaced) Nextcloud:

--2021-05-17 15:19:15--  https://subdomain.domain.com:10443/welcome/
Resolving subdomain.domain.com (subdomain.domain.com)... 000.000.000.000
Connecting to subdomain.domain.com (subdomain.domain.com)|000.000.000.000|:10443... connected.
HTTP request sent, awaiting response... 200 OK

OnlyOffice:

--2021-05-17 15:21:39--  https://subdomain.domain.com/login
Resolving subdomain.domain.com (subdomain.domain.com)... 000.000.000.000
Connecting to subdomain.domain.com (subdomain.domain.com)|000.000.000.000|:443... connected.
HTTP request sent, awaiting response... 200 OK

OnlyOffice welcome page works fine.

In the FileConverter output, the following is found:

[2021-05-17T14:47:31.191] [ERROR] nodeJS - error downloadFile:url=https://subdomain.domain.com:10443/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.e85ySZWSNrHWYHvKr7YnUekD5JwkZcjqya-ZETu3H5w;attempt=3;code:null;connect:null;(id=conv_check_1524965790_docx)
Error: Error response: statusCode:404 ;body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot GET /apps/onlyoffice/empty</pre>
</body>
</html>

    at Request._callback (/snapshot/server/build/server/Common/sources/utils.js:0:0)
    at Request.init.self.callback (/snapshot/server/build/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (events.js:198:13)
    at Request.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1154:10)
    at Request.emit (events.js:198:13)
    at Gunzip.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1076:12)
    at Object.onceWrapper (events.js:286:20)
    at Gunzip.emit (events.js:203:15)
    at endReadableNT (_stream_readable.js:1145:12)
    at process._tickCallback (internal/process/next_tick.js:63:19)

Not sure where to go from here, any help would be appreciated. If any more information is required please let me know.

agolybev commented 3 years ago

Hi @apritcha1, try using ONLYOFFICE Docs on the standard port, Document Server can run behind a proxy but I'm not sure the same about ONLYOFFICE Docs Example.