Error when trying to connect (Error occurred in the document service: Invalid token)

[pixel75]

when I try to integrate Onwcloud to Onlyoffice I receive this error back: Error when trying to connect (Error occurred in the document service: Invalid token)

which should be the issue?

regards,

[alexanderonlyoffice]

Hello @pixel75,

Please specify OS of the server where Document Server is installed and its installation type (Docker or DEB/RPM).

It seems that the problem is in JWT, but we need to know your OS and installation type to tell you where to find required configs.

Send us also a screenshot of ONLYOFFICE address settings in Owncloud.

[pixel75]

Thanks for the reply.

Owncloud :Linux owncloud 3.16.0-6-amd64 #1 SMP Debian 3.16.56-1+deb8u1 (2018-05-08) x86_64 GNU/Linux

Onlyoffice: Linux onlyoffice 4.15.0-23-generic #25-Ubuntu SMP Wed May 23 18:02:16 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

On onlyoffice default.json I change:

"secret": { "browser": { "string": "SECRET", "file": "", "tenants": {} }, "inbox": { "string": "SECRET", "file": "", "tenants": {} }, "outbox": { "string": "SECRET", "file": "" }, "session": { "string": "SECRET", "file": "" } }, "token": { "enable": { "browser": true, "request": { "inbox": true, "outbox": true } },

attached both onlyoffice DS & OC settings thanks,

[alexanderonlyoffice]

@pixel75, check also JWT header in default.json in the section below:

"inbox": {
          "header": "****",
          "prefix": "Bearer ",
          "inBody": false
        },
        "outbox": {
          "header": "****",
          "prefix": "Bearer ",
          "algorithm": "HS256",
          "expires": "5m",
          "inBody": false

Try to add the following section to the config.php file of your Owncloud:

'onlyoffice' =>
  array (
    "jwt_secret" => "****",
    "jwt_header" => "****"
    )

Where under **** in "jwt_secret" => string is your secret and in "jwt_header" => string is JWT header from default.json.

[pixel75]

Thanks, now I've got this: "CommandRequest on check error: Error occurred in the document service: Error while downloading the document file to be converted."

This is the log on OC: {"reqId":"YZuxSGov2GqAhydJNAIY","level":1,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"admin","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings","message":"SetDocumentServerUrl: https:\/\/onlyoffice..eu\/"} {"reqId":"YZuxSGov2GqAhydJNAIY","level":1,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"admin","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings","message":"SetDocumentServerInternalUrl: https:\/\/onlyoffice..eu\/"} {"reqId":"YZuxSGov2GqAhydJNAIY","level":1,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"admin","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings","message":"SetStorageUrl: "} {"reqId":"YZuxSGov2GqAhydJNAIY","level":1,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"admin","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings","message":"Set secret key"} {"reqId":"YZuxSGov2GqAhydJNAIY","level":0,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"admin","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings","message":"CommandRequest on check: {\"error\":0,\"version\":\"5.1.4.22\"}"} {"reqId":"K0eLtDwZvFzVMUvH0HIL","level":0,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty"} {"reqId":"K0eLtDwZvFzVMUvH0HIL","level":1,"time":"June 27, 2018 15:33:18","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty with invalid jwt: Cannot handle token prior to 2018-06-27T15:33:21+0000"} {"reqId":"SSS1g4xMbKIzFD7vKaQH","level":0,"time":"June 27, 2018 15:33:19","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty"} {"reqId":"SSS1g4xMbKIzFD7vKaQH","level":1,"time":"June 27, 2018 15:33:19","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty with invalid jwt: Cannot handle token prior to 2018-06-27T15:33:22+0000"} {"reqId":"6mpKDgdNfENfIHqPcWsM","level":0,"time":"June 27, 2018 15:33:21","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty"} {"reqId":"6mpKDgdNfENfIHqPcWsM","level":1,"time":"June 27, 2018 15:33:21","remoteAddr":"proxy","user":"--","app":"onlyoffice","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=SGloTVgxME1kVVlvZkJ0cGUxbkFZUmptZW15ZXAyN0pndG9kM2lzYnZkYz0\/eyJhY3Rpb24iOiJlbXB0eSJ9","message":"Download empty with invalid jwt: Cannot handle token prior to 2018-06-27T15:33:23+0000"}

[pixel75]

Fixed using ntpd in both the servers.

anyway I've got an error opening the files : Mixed Content: The page at 'https://xxxxxxxxxxx/apps/onlyoffice/92205' was loaded over HTTPS, but requested an insecure resource 'http://xxxxxxxxxxx/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=it&customer=ONLYOFFICE&frameEditorId=iframeEditor'. This request has been blocked; the content must be served over HTTPS.

may be Ngnix config mistake?

[pixel75]

Fixed. the issue was on ngnix proxy setup, now I can create, edit Docx, xls, pptx. thank you @alexanderonlyoffice

[Login-out]

@pixel75 I have the same problem, how is your nginx setup

[sta-zot]

@pixel75 I have the same problem, how is your nginx setup.

[pixel75]

@sta-zot I'm behind an HA proxy so not easy to show my conf.

HA issue the ssl and proxy to the OO in http.

which is your configuration?