OnlyOffice/Nextcloud Error while downloading the document file to be converted.) (version 6.4.2.6)

[mstoss]

Hello,

after searching on the web, i can't find a solution.

My setup is: one VM for onlyoffice in docker mode and NC22 on a another VM.

Everything work fine without the "secret".

Configuration on NextCloud:

"onlyoffice": {
            "DocumentServerInternalUrl": "",
            "DocumentServerUrl": "https:\/\/onlyoffice.inha.fr:9980\/",
            "StorageUrl": "",
            "customizationChat": "true",
            "customizationCompactHeader": "true",
            "customizationFeedback": "true",
            "customizationForcesave": "false",
            "customizationHelp": "true",
            "customizationReviewDisplay": "original",
            "customizationToolbarNoTabs": "true",
            "defFormats": "{\"csv\":\"true\",\"doc\":\"true\",\"docm\":\"false\",\"docx\":\"true\",\"dotx\":\"false\",\"epub\":\"false\",\"html\":\"false\",\"odp\":\"true\",\"ods\":\"true\",\"odt\":\"true\",\"otp\":\"false\",\"ots\":\"false\",\"ott\":\"false\",\"pdf\":\"false\",\"potm\":\"false\",\"potx\":\"false\",\"ppsm\":\"false\",\"ppsx\":\"false\",\"ppt\":\"true\",\"pptm\":\"false\",\"pptx\":\"true\",\"rtf\":\"false\",\"txt\":\"false\",\"xls\":\"true\",\"xlsm\":\"false\",\"xlsx\":\"true\",\"xltm\":\"false\",\"xltx\":\"false\"}",
            "demo": "{\"available\":false,\"enabled\":false,\"start\":{\"date\":\"2021-07-27 16:41:40.182883\",\"timezone_type\":3,\"timezone\":\"UTC\"}}",
            "editFormats": "{\"csv\":\"true\",\"odp\":\"true\",\"ods\":\"true\",\"odt\":\"true\",\"rtf\":\"true\",\"txt\":\"true\"}",
            "enabled": "yes",
            "groups": "[]",
            "installed_version": "7.2.0",
            "jwt_secret": "MySecret",
            "preview": "false",
            "sameTab": "true",
            "settings_error": "Une erreur s'est produite dans le service de document: Error while downloading the document file to be converted.",
            "types": "prevent_group_restriction",
            "verify_peer_off": "false",
            "versionHistory": "true"
        },

My local.conf configuration on DocumentServer:

{

  "services": {
    "CoAuthoring": {
      "sql": {
        "type": "postgres",
        "dbHost": "localhost",
        "dbPort": "5432",
        "dbName": "onlyoffice",
        "dbUser": "onlyoffice",
        "dbPass": "onlyoffice"
      },
      "redis": {
        "host": "localhost"
      },
      "token": {
        "enable": {
          "request": {
            "inbox": true,
            "outbox": true
          },
          "browser": true
        },
        "inbox": {
          "header": "Authorization"
        },
        "outbox": {
          "header": "Authorization"
        }
      },
      "secret": {
        "inbox": {
          "string": "MySecret"
        },
        "outbox": {
          "string": "MySecret"
        },
        "session": {
          "string": "MySecret"
        }
      }
    }
  },
  "rabbitmq": {
    "url": "amqp://guest:guest@localhost"
  }
}

The error log of converter:

[2021-11-13T22:14:04.082] [ERROR] nodeJS - error downloadFile:url=https://nextcloud.inha.fr/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.4Xiz5bP6XVZdfew0hjgjEd-EY7TsxuAZG7CgOl--yAQ;attempt=3;code:null;connect:null;(id=conv_check_1584836803_docx)
Error: Error response: statusCode:403; headers:{"date":"Sat, 13 Nov 2021 22:14:03 GMT","server":"Apache/2.4.51 (Debian)","strict-transport-security":"max-age=15552000; includeSubDomains","set-cookie":["ocgloqnac8r6=1a8kkrqdg6sjki0nnd32p84p8t; path=/; secure; HttpOnly; SameSite=Lax","oc_sessionPassphrase=N1kdIOF2t6mbTO9mILYp3pDUHcRlqMEP%2F3VW7Kaf%2Bj8CnsONUc0Tl7KiO7sdJpRXihRqrqh6y7EEHzMC8FUokpRIOBNiYWSQHhhs49d2s5RDX4u26%2FvUl2sBmttUr%2BoA; path=/; secure; HttpOnly; SameSite=Lax","ocgloqnac8r6=fclk5nfegfu6ugb4h2h24jg8m6; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict"],"expires":"Thu, 19 Nov 1981 08:52:00 GMT","cache-control":"no-cache, no-store, must-revalidate","pragma":"no-cache","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-download-options":"noopen","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-robots-tag":"none","x-xss-protection":"1; mode=block","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","content-length":"27","keep-alive":"timeout=5, max=100","connection":"Keep-Alive","content-type":"application/json; charset=utf-8"}; body:
{"message":"Access denied"}

The error on NC:

172.17.1.87 - - [13/Nov/2021:23:24:27 +0100] "GET /index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.4Xiz5bP6XVZdfew0hjgjEd-EY7TsxuAZG7CgOl--yAQ HTTP/1.1" 403 5325 "-" "Node.js/6.13"
172.17.1.87 - - [13/Nov/2021:23:24:28 +0100] "GET /index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.4Xiz5bP6XVZdfew0hjgjEd-EY7TsxuAZG7CgOl--yAQ HTTP/1.1" 403 1683 "-" "Node.js/6.13"
172.17.1.87 - - [13/Nov/2021:23:24:30 +0100] "GET /index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.4Xiz5bP6XVZdfew0hjgjEd-EY7TsxuAZG7CgOl--yAQ HTTP/1.1" 403 1675 "-" "Node.js/6.13"

When i change the local.json configuration file, i use the command:

supervisorctl restart all

I don't see where i am wrong in my configuration.

Thanks for your help !

[SergeyKorneyev]

Hello, The configuration seems in order, so far. The cause of the issue may be easier to pinpoint if you change the Nextcloud log level to debug and share more of the resulting logs.