search

ONLYOFFICE / onlyoffice-owncloud

The app which enables the users to edit office documents from ownCloud using ONLYOFFICE Document Server, allows multiple users to collaborate in real time and to save back those changes to ownCloud
Apache License 2.0
301 stars 91 forks source link

Connect Onlyoffice with owncloud #386

Open samuraiohelson opened 2 years ago

samuraiohelson commented 2 years ago

Hi. Please help me, when i try to connect owncloud with onlyoffice i got this error:

"Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 7.1.1.23)"

Logs from the owncloud.log file:

####################################Log start############################ {"reqId":"8yDJpC0dKJF57RfLgYeT","level":3,"time":"2022-08-02T12:55:35+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(\/var\/www\/html\/owncloud\/apps\/onlyoffice\/assets\/en-US\/new.docx): failed to open stream: No such file or directory at \/var\/www\/html\/owncloud\/apps\/onlyoffice\/controller\/callbackcontroller.php#356"} {"reqId":"Aj4TnPA1wVqYUNQeDYMh","level":3,"time":"2022-08-02T12:55:36+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(\/var\/www\/html\/owncloud\/apps\/onlyoffice\/assets\/en-US\/new.docx): failed to open stream: No such file or directory at \/var\/www\/html\/owncloud\/apps\/onlyoffice\/controller\/callbackcontroller.php#356"} {"reqId":"isoFiwLMPQb1NJ2MXUNP","level":3,"time":"2022-08-02T12:55:37+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"\/index.php\/apps\/onlyoffice\/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(\/var\/www\/html\/owncloud\/apps\/onlyoffice\/assets\/en-US\/new.docx): failed to open stream: No such file or directory at \/var\/www\/html\/owncloud\/apps\/onlyoffice\/controller\/callbackcontroller.php#356"} {"reqId":"62HuuHnaRddt8jkPzEds","level":3,"time":"2022-08-02T12:55:39+00:00","remoteAddr":"192.168.8.232","user":"administrator","app":"onlyoffice","method":"PUT","url":"\/index.php\/apps\/onlyoffice\/ajax\/settings\/address","message":"GetConvertedUri on check error: {\"Exception\":\"Exception\",\"Message\":\"Error occurred in the document service: Error while downloading the document file to be converted.\",\"Code\":0,\"Trace\":\"#0 \\/var\\/www\\/html\\/owncloud\\/apps\\/onlyoffice\\/lib\\/documentservice.php(94): OCA\\Onlyoffice\\DocumentService->ProcessConvServResponceError()\n#1 \\/var\\/www\\/html\\/owncloud\\/apps\\/onlyoffice\\/lib\\/documentservice.php(437): OCA\\Onlyoffice\\DocumentService->GetConvertedUri()\n#2 \\/var\\/www\\/html\\/owncloud\\/apps\\/onlyoffice\\/controller\\/settingscontroller.php(172): OCA\\Onlyoffice\\DocumentService->checkDocServiceUrl()\n#3 \\/var\\/www\\/html\\/owncloud\\/lib\\/private\\/AppFramework\\/Http\\/Dispatcher.php(170): OCA\\Onlyoffice\\Controller\\SettingsController->SaveAddress()\n#4 \\/var\\/www\\/html\\/owncloud\\/lib\\/private\\/AppFramework\\/Http\\/Dispatcher.php(89): OC\\AppFramework\\Http\\Dispatcher->executeController()\n#5 \\/var\\/www\\/html\\/owncloud\\/lib\\/private\\/AppFramework\\/App.php(100): OC\\AppFramework\\Http\\Dispatcher->dispatch()\n#6 \\/var\\/www\\/html\\/owncloud\\/lib\\/private\\/AppFramework\\/Routing\\/RouteActionHandler.php(47): OC\\AppFramework\\App::main()\n#7 \\/var\\/www\\/html\\/owncloud\\/lib\\/private\\/Route\\/Router.php(344): OC\\AppFramework\\Routing\\RouteActionHandler->__invoke()\n#8 \\/var\\/www\\/html\\/owncloud\\/lib\\/base.php(928): OC\\Route\\Router->match()\n#9 \\/var\\/www\\/html\\/owncloud\\/index.php(54): OC::handleRequest()\n#10 {main}\",\"File\":\"\\/var\\/www\\/html\\/owncloud\\/apps\\/onlyoffice\\/lib\\/documentservice.php\",\"Line\":236}"}

####################################Log End#############################

SergeyKorneyev commented 1 year ago

Hi, It looks like the submodule with empty documents is missing in your connector installation. Could you try downloading it with git submodule update --init ?