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OfficeDev / microsoft-teams-apps-adopt-bot

MIT License
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Error when clicking "Ask an Expert" or "Submit Feedback" #1

Closed nedian91 closed 3 years ago

nedian91 commented 3 years ago

Hello,

I have been able to configure the bot and its working fine for regular queries. However, when I tried to click on "Ask an Expert" or "Submit Feedback" following error is received:

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2012. Conversation ID: a:1WSwcU4fTwdGwkx9wUel31Jyr7ys8zqlN5r2k39e7Q_PAPa1k5DLTbEkjK5abRw1KXQoh8Lh77gjBZXwWuod5eboB2UqmT3FiLo86fKtbDfMqleYju3OMaVPQAZpo0tHH. Time (UTC): 1/29/2021 7:08:54 PM.

Please help to resolve this.

nedian91 commented 3 years ago

Hello,

I have been able to configure the bot and its working fine for regular queries. However, when I tried to click on "Ask an Expert" or "Submit Feedback" following error is received:

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2012. Conversation ID: a:1WSwcU4fTwdGwkx9wUel31Jyr7ys8zqlN5r2k39e7Q_PAPa1k5DLTbEkjK5abRw1KXQoh8Lh77gjBZXwWuod5eboB2UqmT3FiLo86fKtbDfMqleYju3OMaVPQAZpo0tHH. Time (UTC): 1/29/2021 7:08:54 PM.

Please help to resolve this.

I have been able to resolve the issue by editing the "escalate" topic in bot and recreating the action to call Ask an Expert and Submit Feedback flows. (deleting the ones already existed)