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OfficeDev / microsoft-teams-apps-champion-management

Champion Management Platform is a custom Teams app that enables organizations to onboard and maintain champions/ SME in their organization in Teams.
MIT License
125 stars 48 forks source link

Failed to sync to Teams #123

Closed timokock closed 1 year ago

timokock commented 1 year ago

Hi,

After following the Deployment Guide provided in the repository, everything has worked fine until the step you have to sync to Teams. There comes always a banner "Failed to sync to Teams". image

I´ve tried out in both views: classic/modern.

All API Accesses are approved. image

Tried out to uninstall the app, removing it from Recylce Bin, but it has the same behavior after a new fresh installation.

Thank you, BR, Timo

v-saikirang commented 1 year ago

Hi @timokock,

Can you please check if you can see the app under Manage Apps in teams admin center. If you see it there try opening a new browser and open teams to see if the app shows up.

Can you also share a screenshot of the error from modern app catalog.

Thanks.

timokock commented 1 year ago

Hi,

Thank you for your quick reply ;)

App is not shown in Manage Apps in the Teams Admin Center.

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v-saikirang commented 1 year ago

Hi @timokock,

This should be a glitch from admin center and not specific to the CMP app. Please try after few hours and share console logs if you still get the error. Thanks.

timokock commented 1 year ago

Hi, just tried hours later and same behavior. Can´t find the way to get console logs.

v-saikirang commented 1 year ago

Hi @timokock,

Please let me know if you are available for a Teams Call so we could try to check this issue over a call. If yes, Please share your availability and email id. I am available during 10:00 AM - 7:00 PM IST. We can work out on a suitable time for both us. Thanks.

timokock commented 1 year ago

I´m available during 10:00 AM - 5 PM

Please find me in Teams under timokock@outlook.es

I´ve found this: { "error": { "code": "-1, System.Net.WebException", "message": "The remote server returned an error: (409) Conflict." } }

timokock commented 1 year ago

image

v-saikirang commented 1 year ago

Hi @timokock,

Below are the observations as per our Teams call: 1) The app was already showing up in Teams Admin center. This is the reason you see an error when you are trying to "Add to Teams". This is expected behavior. 2) We have set up the app in Teams successfully and you were able to see the CMP dashboard.

Thanks for your interest in the app and reach out to us if you have any questions/issues.