Clash Version after updated

[ZulhilmiAhmad]

Hi Support team,

Our org tried to update the version from 2.2 to 2.3, somehow in the Manage App-SharePoint Admin Centre showed it's completed and success. But when user open the CMP, still showed Version 2.2 and the icon doesn't appear. Please advice. Appreciate it.

Thanks,

[v-saikirang]

Hi @ZulhilmiAhmad,

Thanks for reaching out to us.

In most cases it should be the cache. Can you please open teams in an incognito browser and check once. Thanks.

[ZulhilmiAhmad]

Hi @v-saikirang

Thanks for your prompt response. Fyi, the screenshot I've captured above from private mode in Edge Browser.

[v-saikirang]

Hi @ZulhilmiAhmad,

Thanks for the screenshot. Please wait for 15 minutes and try open a new browser.

Can you also please share a screenshot of the Site Contents page from the SharePoint site.

Can you also confirm if you have clicked on Add to Teams from App catalog after you have replaced the package. Thanks.

[ZulhilmiAhmad]

Hi @v-saikirang

Wait and open with a new browser still the same.

Please refer to attached image

[ZulhilmiAhmad]

Can you also confirm if you have clicked on Add to Teams from App catalog after you have replaced the package. - We have done, and wait for 15mins, refresh, result still the same.

[ZulhilmiAhmad]

From our end user experience, the platform keep on loading. Already tested about 2hours ago.

[v-saikirang]

Hi @ZulhilmiAhmad,

Can you please click on Site Contents and share a screenshot. And can you please try this once incognito chrome browser and check. If it still doesn't work we can work on this over a Teams call. Thanks.

[ZulhilmiAhmad]

Hi @v-saikirang

Sorry for the delay. what time you're available to do a call. We in Malaysia, UTC+8

[v-saikirang]

Hi,

I am available now. Please share your Email. I will send out a meeting invite and we can work on suitable time if needed.

Thanks, Sai.

[ZulhilmiAhmad]

Hi Sai,

Here our email, appreciate to include my team too in the call. matthew.bok@kenfil.com.my zulhilmi.ahmad@kenfil.com.my arif@midf.com.my

[ZulhilmiAhmad]

Thanks Sai for the support.

[v-saikirang]

Hi @ZulhilmiAhmad,

As per our Teams call below are the observations:

1) Admin is able to see the CMP dashboard but not other users. After providing them access on SP site and adding as a member in the app it showed up as per expected. 2) The version of the APP is showing as 2.2 in Teams app store and Teams admin center. We have deleted the app from Teams Admin center and 2.3 showed up immediately. 3) The 2.3 version got reflected in few places. Suggested that clearing the cache and reopening after some time should reflect the correct version number everywhere. Thanks for your interest in the app.

[ZulhilmiAhmad]

Hi Sai,

Ok thanks for the summary. Appreciate it. We will keep on monitor and refresh the platform.