spinning blue circle during first load experience

[dietrichmeyer]

When trying to add app to my left rail in Teams I get the spinning blue circle during first load experience. I have pimmed to Teams Admin, SharePoint, Admin, and Application Administrator.

If I try to add the app to a Teams/channel site, I get a message at top saying 'Welcome to the Microsoft 365 Champion Management Platform' on the left side is text "Quick Start Guide' and on the right side is the spinning blue circle. I am an owner of the Teams site.

I've tried multiple times, e.g. uninstalling the app. In SharePoint I approved the API access. As a SharePoint admin, I can create SharePoint sites.

I am working with version 1.3.0.0

[v-saikirang]

Hi @dietrichmeyer, Thanks for your patience. Please try the below steps for a reinstall using an account with "Tenant admin" access: 1) Delete the app from Teams

2) Delete 'ChampionManagementPlatform' Sharepoint site from both 'Active Sites' and 'Deleted Sites' from Share point admin center. 3) Delete the package from App catalog 4) Wait for 15-30 mins to clear the cache related issues. 5) Re upload the package to app catalog and deploy and sync to Teams. 6) Install the APP in Teams using the same tenant admin account. Perform this step by opening Teams in browser. 7) If you see an error "An issue occurred. Try again after some time", try refreshing the app after few minutes.

Please follow the steps above and if you see any issues please share screenshots and browser console logs. Thanks.

[StaciMild]

I have a customer with this same spinning blue circle issue who followed these instructions for uploading the new version after the previous version also gave the spinning blue circle and the new version still fails to get past the first spinning blue circle. Any other suggestions?

[dietrichmeyer]

v-saikirang sent me the email below to just reinstall, which I did and it eventually worked.

I didn’t have Tenant admin access but I did PIM to Administrator Admin, SharePoint Admin, and Teams Admin.

It got me past the spinning blue circle.

From: v-saikirang @.> Sent: Thursday, November 18, 2021 11:05 PM To: OfficeDev/microsoft-teams-apps-champion-management @.> Cc: Meyer, Clark D @.>; Mention @.> Subject: [External Mail] Re: [OfficeDev/microsoft-teams-apps-champion-management] spinning blue circle during first load experience (Issue #69)

CAUTION: This email originated from outside of the Allina Health network. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi @dietrichmeyer, Thanks for your patience. Please try the below steps for a reinstall using an account with "Tenant admin" access:

1. Delete the app from Teams
2. Delete 'ChampionManagementPlatform' Sharepoint site from both 'Active Sites' and 'Deleted Sites' from Share point admin center.
3. Delete the package from App catalog
4. Wait for 15-30 mins to clear the cache related issues.
5. Re upload the package to app catalog and deploy and sync to Teams.
6. Install the APP in Teams using the same tenant admin account. Perform this step by opening Teams in browser.
7. If you see an error "An issue occurred. Try again after some time", try refreshing the app after few minutes. Please follow the steps above and if you see any issues please share screenshots and browser console logs. Thanks.

Clark Meyer Phone: 612-405-7481

From: StaciMild @.> Sent: Thursday, December 16, 2021 9:24 AM To: OfficeDev/microsoft-teams-apps-champion-management @.> Cc: Meyer, Clark D @.>; Mention @.> Subject: [External Mail] Re: [OfficeDev/microsoft-teams-apps-champion-management] spinning blue circle during first load experience (Issue #69)

CAUTION: This email originated from outside of the Allina Health network. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I have a customer with this same spinning blue circle issue who followed these instructions for uploading the new version after the previous version also gave the spinning blue circle and the new version still fails to get past the first spinning blue circle. Any other suggestions?

[FailChampionsPlatform]https://user-images.githubusercontent.com/61475939/146399198-8a6b198c-9bcf-4f39-9d39-45f66468f7e0.jpg

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-apps-champion-management/issues/69#issuecomment-995918177, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVJEA3NP5SPWFH4JY3IUWKLURIABNANCNFSM5IKWT7XA. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub. You are receiving this because you were mentioned.Message ID: @.**@.>> This message contains information that is confidential and may be privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message.

[v-saikirang]

Hi @StaciMild,

Please try refreshing the app. If you still see any issues please follow the instructions as mentioned above. Thanks @dietrichmeyer for your inputs here

[StaciMild]

Thank you both. Customer performed the full, exact steps and is still getting this generic error as depicted above. Any other suggestions?

[v-saikirang]

Hi @StaciMild,

If you are fine to troubleshoot over a call please share your Email and i can set up a meeting to go over the issue. Thanks.

[StaciMild]

@.***

please also invite @.*** (Ryan Perian), my customer who can share with you his tenant and deployment details for the app.

we are open today before 4 PM EST.

Staci

---

From: v-saikirang @.> Sent: Tuesday, December 21, 2021 2:02 AM To: OfficeDev/microsoft-teams-apps-champion-management @.> Cc: Staci Mildenberger @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-champion-management] spinning blue circle during first load experience (Issue #69)

Hi @StaciMildhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FStaciMild&data=04%7C01%7Cstaci.mildenberger%40microsoft.com%7Cfdb9e7931d7b485cf99608d9c44fd0e7%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637756669360379326%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=VoGB3ZuDst28J7XucVw8x2odTeuOnvBkbwStZhgLn4M%3D&reserved=0,

If you are fine to troubleshoot over a call please share your Email and i can set up a meeting to go over the issue. Thanks.

— Reply to this email directly, view it on GitHubhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FOfficeDev%2Fmicrosoft-teams-apps-champion-management%2Fissues%2F69%23issuecomment-998523589&data=04%7C01%7Cstaci.mildenberger%40microsoft.com%7Cfdb9e7931d7b485cf99608d9c44fd0e7%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637756669360379326%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qKfXqyasxg7f%2FGYaWQ2OsYIojJ0ulgQjpDS49dOxCy0%3D&reserved=0, or unsubscribehttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAOVAYY42SVZ7RNREFLILCSDUSAQ7LANCNFSM5IKWT7XA&data=04%7C01%7Cstaci.mildenberger%40microsoft.com%7Cfdb9e7931d7b485cf99608d9c44fd0e7%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637756669360429327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=6FSxTPPpr2azlGhPMlju30nQsCISCJm5UEX3elmt164%3D&reserved=0. Triage notifications on the go with GitHub Mobile for iOShttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapps.apple.com%2Fapp%2Fapple-store%2Fid1477376905%3Fct%3Dnotification-email%26mt%3D8%26pt%3D524675&data=04%7C01%7Cstaci.mildenberger%40microsoft.com%7Cfdb9e7931d7b485cf99608d9c44fd0e7%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637756669360429327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=yZnD%2BRO%2FM8spN3tBhf93ig556dJN4cPsCu7qZBckHFs%3D&reserved=0 or Androidhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.github.android%26referrer%3Dutm_campaign%253Dnotification-email%2526utm_medium%253Demail%2526utm_source%253Dgithub&data=04%7C01%7Cstaci.mildenberger%40microsoft.com%7Cfdb9e7931d7b485cf99608d9c44fd0e7%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637756669360429327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=DRHJZRcbrHnTC3H%2BfPIr4yfzIGc7PWl4Uum6pU7v0M8%3D&reserved=0. You are receiving this because you were mentioned.Message ID: @.***> staci.mildenberger@microsoft.com perianr@hillsboroughcounty.org

[v-saikirang]

Hi @StaciMild,

I cant find the Email IDs in the above message. Can you please share.

Thanks.

[StaciMild]

staci.mildenberger@microsoft.com perianr@hillsboroughcounty.org

Available noon to 2 PM EST.