Unable to company Communicator to send messages to Office 365 Groups

[Heindrick03]

Hello,

I'm unable to company Communicator to send messages to Office 365 Groups Deployment has been deployed successfully without error and the graph permissions are verified.

GitRepoURL : https://github.com/OfficeDev/microsoft-teams-company-communicator-app.git GitBranch: Main

Regards, Heindrick

[gsv022]

Hi @Heindrick03 , Thanks for raising the query. Could you please respond to the below queries.

• Is this a fresh deployment?
• Are you able to send the messages using other three sending options.
• Please share the error that is getting displayed for 4th sending option with a supporting screenshot.
• Are you able to export the results for the sent messages?

[gsv022]

Please respond to the above queries.

[Heindrick03]

Hi Sai,

Sorry for my late reply. Please find my answers below.

Cordialement / Regards,

From: Sai Venkat @.> Sent: 07 September 2023 08:49 To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Unable to company Communicator to send messages to Office 365 Groups (Issue #1130)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi @Heindrick03https://urldefense.com/v3/__https:/github.com/Heindrick03__;!!KtIQeTNdMUQ6!_04QfMKEGFx4e_9u2buk0JnzY63Me7-NvzL0jSaK962Xdkou3Psq9rJ6-WWtAHGntLJk-7dUcRbBkuqtdATkGJuMHzU$ , Thanks for raising the query. Could you please respond to the below queries.

• Is this a fresh deployment? Yes, it is. We just have configured the app and we are testing it with a few users.

• Are you able to send the messages using other three sending options. Yes, it works with the 3 first options: @. @. @.***

• Please share the error that is getting displayed for 4th sending option with a supporting screenshot. @.***

• Are you able to export the results for the sent messages? I can’t as I do not have the option to send to a group

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1130*issuecomment-1709571816__;Iw!!KtIQeTNdMUQ6!_04QfMKEGFx4e_9u2buk0JnzY63Me7-NvzL0jSaK962Xdkou3Psq9rJ6-WWtAHGntLJk-7dUcRbBkuqtdATkR7N9rik$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BCMQPLY32C4UMJU77EJJQQDXZFU65ANCNFSM6AAAAAA4NL5GBE__;!!KtIQeTNdMUQ6!_04QfMKEGFx4e_9u2buk0JnzY63Me7-NvzL0jSaK962Xdkou3Psq9rJ6-WWtAHGntLJk-7dUcRbBkuqtdATkzXIUq8I$. You are receiving this because you were mentioned.Message ID: @.**@.>>

[gsv022]

Hi @Heindrick03 , Please cross-verify the authentication steps mentioned in the deployment guide and confirm with supporting screenshots. Here is the link.

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This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

[microsoft-github-policy-service[bot]]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

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This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

[Heindrick03]

Hello Sai,

As I did not configure this, from which app should I provide the screenshots? Please find the 3 apps below and their configuration :

@.***

@.***

@.***

Cordialement / Regards,

Email: @.**@.>

From: microsoft-github-policy-service[bot] @.> Sent: 25 September 2023 07:14 To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Unable to company Communicator to send messages to Office 365 Groups (Issue #1130)

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1130*issuecomment-1732926060__;Iw!!KtIQeTNdMUQ6!64tUj9WPezGB8020ODUEAehSY9NFmRupCvXLw9aTBP2FbHPUIpOp8W1Z8hebjFkOtho87ogdzANI5TNDRwAZ3SqzWqs$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BCMQPL76TTMYTOTSJLWF243X4EHKZANCNFSM6AAAAAA4NL5GBE__;!!KtIQeTNdMUQ6!64tUj9WPezGB8020ODUEAehSY9NFmRupCvXLw9aTBP2FbHPUIpOp8W1Z8hebjFkOtho87ogdzANI5TNDRwAZowiPZUI$. You are receiving this because you were mentioned.Message ID: @.**@.>>

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[Heindrick03]

Hello Sai,

As I did not configure this, from which app should I provide the screenshots? Please find the 3 apps below and their configuration :

@.***

@.***

@.***

Cordialement / Regards,

[gsv022]

Hi @Heindrick03 , We are not able to see the screenshots that has been shared. They are in masked state. Please share the screenshots of graph app as per the link shared above

[Heindrick03]

Hello Sai,

I hope it’s the requested information. Please find the permissions for the 3 apps:

@.***

@.***

@.***

Cordialement / Regards,

[gsv022]

Hi @Heindrick03 , This is how we are getting the screenshots. Please post it directly here.

[Heindrick03]

Hi @gsv022, Please find the screenshots below:

[gsv022]

Hi @Heindrick03 , Thanks for sharing them here. How about Authentication, expose an API, manifest in graph app? Please share the screenshots of them for better troubleshooting. Here is the link.

[Heindrick03]

Hi @gsv022 ,

Here are the screenshots:

[gsv022]

Hi @Heindrick03 , In the graph app, the authentication part is yet to filled. Please refer the deployment guide.

[Heindrick03]

Hi @gsv022 , Can you please guide me how to do this? The apps have been deployed by someone who left the company. Which one should I add (App, Author or User)? What is the value for %appDomain% or AppName?

[gsv022]

Hi @Heindrick03 ,

• Which one should I add (App, Author or User)? Ans: - App(i.e., graph app)

• What is the value for %appDomain% or AppName? Ans: -It is Base resource name that has been given during ARM template filling. Here is the reference.

  

• Follow the deployment guide for next steps. If any issue comes, please post here. We will assist you.