Microsoft Company Communicator Application: HTTP Error 500.30 - ANCM In-Process Start Failure

[mccjayme]

Our Microsoft Teams Client or Web Client when access the Company Communicator Application via MS Teams Channel we've set up where we send out Communications Company Wide is now presenting the following Error:

HTTP Error 500.30 - ANCM In-Process Start Failure

Screen Shot -

When I click on -> For more information visit: https://learn.microsoft.com/en-us/aspnet/core/test/troubleshoot-azure-iis?view=aspnetcore-8.0

Per the App Error 500.30 In-Process Startup Failure

I'm working with Tier 2 Microsoft Support and do not know of any Vault Information from Azure? We're wanting to see if GitHub Team has any reports of this or can guide on where the Vault Information is located in Azure or advisement...

‎Microsoft Case Number: ‎2311280040008893‎

Jayme McClendon Principal – Unified Communications Architect SUTHERLAND GLOBAL Single Number Reach: +1 585-450-4476 E: Jayme.McClendon@sutherlandglobal.com

CST – Central Standard Time - (GMT-6)

[gsv022]

Hi @mccjayme , Thanks for raising the query. Could you please share the deployment status of app service. Here is the reference.

[mccjayme]

Hi Sai Venkat -> gvs022,

Per our instructions attached are deployment status of the app services your inquiring about.

Let me know next step's or instructions to proceed?

Thanks,

Principal – Unified Communications Architect SUTHERLAND GLOBAL Single Number Reach: +1 585-450-4476 E: Jayme.McClendon@sutherlandglobal.com

CST – Central Standard Time - (GMT-6)

[gsv022]

Hi @mccjayme , Our support scope is very limited with the standard version as the area of code modification is not known to us for customized versions. We will not be able to provide much assistance on this issue as the deployed instance is a customized version. Please let us know if you have any issues with the standard version.

Official repository:- https://github.com/OfficeDev/microsoft-teams-apps-company-communicator

[mccjayme]

Hello gsv022,

I'm awaiting a Status Update from our Microsoft Account Team related to this matter as they asked we get in contact with GitHub for next step's - Please keep open till I provide a new update from them. Thanks,

[gsv022]

Hi @mccjayme , Just a follow up here. Could you please let us know the status.

[mccjayme]

Hi Sai Venkat,

As of this week - Week 50 December 11th - 15th, 2023 - We Sutherland Global are meeting with your Microsoft Account Team to look at an alternate option to Company Communicator called Viva Amplify while our Product Owner who is looking to update our Version of our Company Communicator to to the newest per your advisement.

You can close our Case #1241 out till further notice. Thanks