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OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
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CC app not sending chat to all users #1486

Open Numotion-ITCommsGit opened 3 days ago

Numotion-ITCommsGit commented 3 days ago

We're seeing an issue where a, seemingly, random subset of our 3,000 employees are not receiving messages send to 'all users' via chat. When looking at these individuals they do not appear in the message log as either sent or failed. When looking at the SentNotificationData table I can find the user IDs for the people stating they've never received messages and they all have status 404 RecipientNotFound We are on build 5.5.2

v-jaygupta commented 2 days ago

Hello @Numotion-ITCommsGit ,

Thanks for reaching out to us! Once the message status falls under the category -Recipient Not Found. It will be not counted in either as success or failure. But this can be overcome in next sent message as once the user sync kicks in the user app installation will happen for affceted user. If the failure count seems for every message to be same and failure status showing as recipient not found then we can discuss the issue internally.

Numotion-ITCommsGit commented 2 days ago

The users experiencing this issue have never and continue to not receive any messages sent from the bot. All messages sent to them show the same recipient not found message. I have verified the employee has the user app installed on their side. It shows zero messages when opened. I have the user app set as a default app to be deployed to all non-guest users in our tenant via the Teams Admin Center.