Mutliple users are not receiving alerts On their Teams Applications after clearing the chat

[gurr05]

Multiple users in our tenant are not receiving the alerts on their Teams App. these user are part of the target audience.

[tiwariShiv7]

Hey @gurr05 , Thanks for reaching out to us. Please confirm if the issue can be rephrased as,

• You are trying to send a message to a group of users and it is failing for some.

If the above is true, Please give us more details,

• How many users you are trying to send message to ?
• How many are not receiving the message?
• Which sending option you are trying to send with.
• Please help us with the screenshot of sent message table.

[gurr05]

thanks Tiwari for the response.

few of the users who have cleared the chat from the Company Communicator cannot receive any alerts from the day they cleared the chat.

we tried clearing the Teams cache and also removed the teams app permission for the users and re-assigned it, still they're unable to receive the alerts on their teams

[tiwariShiv7]

Hi @gurr05, Thanks for the response. We will discuss this internally if there is any chance we can correct this. I am back from long holidays today and will try to get back in couple of days. Please allow me some time.

[v-jaygupta]

Hello @gurr05 , Could you please share your contact e-mail to contact over Teams / outlook and availability time zone to discuss the issue internally ?

[gurr05]

Hi Jay,

here is my email address - @.**@.>.

Please find my availability for tomorrow and next week.

Tomorrow (7/12) – Between 9:00 to 10:00 AM ,12:00 to 1:30 PM and 3:30 to 5:30 PM EST Monday (7/15) – Between 10:30 to 12:30 PM and 1:00 to 5:30 PM EST

Thanks Aravind Siddhartha Gurram M365 Support Engineer Health System Shared Services - Technology Deployment 614-685-3179 Office / 302-252-8011 Mobile @.**@.> Working Hours: Mon-Fri 08:00 - 17:00 EST

From: v-jaygupta @.> Date: Wednesday, July 10, 2024 at 11:17 To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Gurram, Aravind Siddhartha @.>, Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Mutliple users are not receiving alerts On their Teams Applications after clearing the chat (Issue #1493) Hello @gurr05 , Could you please share your contact e-mail to contact over Teams / outlook and availability time zone to discuss the issue internally ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving

Hello @gurr05https://urldefense.com/v3/__https:/github.com/gurr05__;!!AU3bcTlGKuA!DiVOfnTlMFY5K7_8K0l0sDii_9d-lqXFXM1yiG_KMLibHtwixodtie5QjF-AvQjmBYStdeIz58TpQZBN-AFERJ9aALr9XfNtuOzhvQ$ , Could you please share your contact e-mail to contact over Teams / outlook and availability time zone to discuss the issue internally ?

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1493*issuecomment-2220788155__;Iw!!AU3bcTlGKuA!DiVOfnTlMFY5K7_8K0l0sDii_9d-lqXFXM1yiG_KMLibHtwixodtie5QjF-AvQjmBYStdeIz58TpQZBN-AFERJ9aALr9XfO-23FEyQ$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BJTCLKHLYLPBHJZ4WN4NQRTZLVGA7AVCNFSM6AAAAABKHWMJRKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRQG44DQMJVGU__;!!AU3bcTlGKuA!DiVOfnTlMFY5K7_8K0l0sDii_9d-lqXFXM1yiG_KMLibHtwixodtie5QjF-AvQjmBYStdeIz58TpQZBN-AFERJ9aALr9XfPUZxulxA$. You are receiving this because you were mentioned.Message ID: @.***>

[tiwariShiv7]

Hi @gurr05, We are not able to see your email id here and it is looking as shown below.

[gurr05]

Hi Tiwari,

Looks like its hiding my emailaddress.

This is the format of our email address firstname.lastname @ osumc.edu – aravindsiddhartha.gurram @ osumc.edu

Thanks Aravind Siddhartha Gurram M365 Support Engineer Health System Shared Services - Technology Deployment 614-685-3179 Office / 302-252-8011 Mobile @.**@.> Working Hours: Mon-Fri 08:00 - 17:00 EST

From: tiwariShiv7 @.> Sent: Friday, July 12, 2024 12:27 AM To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Gurram, Aravind Siddhartha @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] Mutliple users are not receiving alerts On their Teams Applications after clearing the chat (Issue #1493)

Hi @gurr05, We are not able to see your email id here and it is looking as shown below. image. png (view on web) — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned. Message

Hi @gurr05https://urldefense.com/v3/__https:/github.com/gurr05__;!!AU3bcTlGKuA!HP7csrsD3tmB_F6vJ5mTV8kMFeGr0TJyDCPLBe-ODtatYvwJCG2qM15tlxzzS2NjrShj4UChVuELxq3xFUqZ-qnpWyH6a5wAT6wrJA$, We are not able to see your email id here and it is looking as shown below. image.png (view on web)https://urldefense.com/v3/__https:/github.com/user-attachments/assets/2049bc4d-4edd-46e0-a03e-eda7e1f9bc87__;!!AU3bcTlGKuA!HP7csrsD3tmB_F6vJ5mTV8kMFeGr0TJyDCPLBe-ODtatYvwJCG2qM15tlxzzS2NjrShj4UChVuELxq3xFUqZ-qnpWyH6a5wgzKidgQ$

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1493*issuecomment-2224532855__;Iw!!AU3bcTlGKuA!HP7csrsD3tmB_F6vJ5mTV8kMFeGr0TJyDCPLBe-ODtatYvwJCG2qM15tlxzzS2NjrShj4UChVuELxq3xFUqZ-qnpWyH6a5z9rfiYfQ$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BJTCLKAAMR2MKS65RUAK5STZL5LHVAVCNFSM6AAAAABKHWMJRKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRUGUZTEOBVGU__;!!AU3bcTlGKuA!HP7csrsD3tmB_F6vJ5mTV8kMFeGr0TJyDCPLBe-ODtatYvwJCG2qM15tlxzzS2NjrShj4UChVuELxq3xFUqZ-qnpWyH6a5yYs3quow$. You are receiving this because you were mentioned.Message ID: @.**@.>>

[tiwariShiv7]

Hey @gurr05, Thank you we will soon start the conversation over the Teams.

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