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OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
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company comminicator chatbot stooped working #1505

Closed ramadanfares closed 1 month ago

ramadanfares commented 2 months ago

Hi

we have an issue with company communicator chatbot not working after classic teams retired

tiwariShiv7 commented 2 months ago

Hi @ramadanfares, please follow Auth Issue Fix (https://github.com/OfficeDev/microsoft-teams-apps-company-communicator/wiki/Authorization-issue-fix). It will solve the issue. Please confirm.

ramadanfares commented 2 months ago

Hello i tried the fix in the document but doesn't work

tiwariShiv7 commented 2 months ago

Hi @ramadanfares ,

  1. Can you please share the screenshot of the Front Door Designer as showing in Auth Issue fix ?

  2. Please share the screenshot of Company Communicator instance as what is error being shown there.

  3. Please try once in Browser version of Teams app to avoid any cache issue.

ramadanfares commented 2 months ago

hi i tried in browser same error appears.

Elaraby Comminicator1 image (1)

tiwariShiv7 commented 2 months ago

Thanks @ramadanfares , Please share the below information

Go to Azure Portal --> Go to Resource Group (where the CC deployment has been done) --> Select Web App (App Service) --> Go to Deployment Center -> Share the Screenshot of this -> In the same tab Click on logs [send a screenshot of this]. image

ramadanfares commented 2 months ago

Kindly check the screen below

[cid:e8050470-ba81-499a-b762-6ad3e540ad61] [cid:e1c8106b-d625-4088-9b5f-5d8de493dd53]

From: tiwariShiv7 @.> Sent: Tuesday, July 30, 2024 05:50 AM To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Ramadan Fares @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] company comminicator chatbot stooped working (Issue #1505)

You don't often get email from @.*** Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification

Thanks @ramadanfareshttps://github.com/ramadanfares , Please share the below information

Go to Azure Portal --> Go to Resource Group (where the CC deployment has been done) --> Select Web App (App Service) --> Go to Deployment Center -> Share the Screenshot of this -> In the same tab Click on logs [send a screenshot of this]. image.png (view on web)https://github.com/user-attachments/assets/2faa30a2-2b35-4295-a8cc-a232c9ec17ec

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1505#issuecomment-2257356368, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BJ5KPT53KOIXDQ72WFJROT3ZO35NTAVCNFSM6AAAAABLKGC53SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENJXGM2TMMZWHA. You are receiving this because you were mentioned.Message ID: @.***>

tiwariShiv7 commented 1 month ago

Hi @ramadanfares ,

This is how it is visible to us. Please paste the image directly here.

image
ramadanfares commented 1 month ago

image (2)

v-jaygupta commented 1 month ago

Hello @ramadanfares ,

Could you please share the error details and the supporting screenshot of error from application insights resource from the deployed resource group to investigate further on this issue.

Go to resource group where CC app is deployed --> Go to Application insight type resource -->Under investigate section Click on failures --> share the screenshot and stack trace for Top 3 response codes.

ramadanfares commented 1 month ago

kindly be noted the app working on teams classic or teams mobile

image (3)

tiwariShiv7 commented 1 month ago

Hi @ramadanfares , Can you please share the below info as well ?

Go to Azure Portal --> Go to Resource Group (where the CC deployment has been done) --> Select Web App (App Service) --> Go to Deployment Center -> Share the Screenshot of this -> In the same tab Click on logs [send a screenshot of this]. image

ramadanfares commented 1 month ago

[cid:4377ff5a-fb40-49a4-84ee-5bb1c2ca1ce9]

From: tiwariShiv7 @.> Sent: Monday, August 12, 2024 06:30 AM To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Ramadan Fares @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] company comminicator chatbot stooped working (Issue #1505)

Hi @ramadanfareshttps://github.com/ramadanfares , Can you please share the below info as well ?

Go to Azure Portal --> Go to Resource Group (where the CC deployment has been done) --> Select Web App (App Service) --> Go to Deployment Center -> Share the Screenshot of this -> In the same tab Click on logs [send a screenshot of this]. image.png (view on web)https://github.com/user-attachments/assets/2faa30a2-2b35-4295-a8cc-a232c9ec17ec

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1505#issuecomment-2283054838, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BJ5KPT3C2AHEGLZ5VBUGSUDZRAT5JAVCNFSM6AAAAABLKGC53SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOBTGA2TIOBTHA. You are receiving this because you were mentioned.Message ID: @.***>

ramadanfares commented 1 month ago

Anyupdate please

From: Ramadan Fares @.> Sent: Monday, August 12, 2024 10:59 AM To: OfficeDev/microsoft-teams-apps-company-communicator @.>; OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] company comminicator chatbot stooped working (Issue #1505)

[cid:4377ff5a-fb40-49a4-84ee-5bb1c2ca1ce9]

From: tiwariShiv7 @.> Sent: Monday, August 12, 2024 06:30 AM To: OfficeDev/microsoft-teams-apps-company-communicator @.> Cc: Ramadan Fares @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-apps-company-communicator] company comminicator chatbot stooped working (Issue #1505)

Hi @ramadanfareshttps://github.com/ramadanfares , Can you please share the below info as well ?

Go to Azure Portal --> Go to Resource Group (where the CC deployment has been done) --> Select Web App (App Service) --> Go to Deployment Center -> Share the Screenshot of this -> In the same tab Click on logs [send a screenshot of this]. image.png (view on web)https://github.com/user-attachments/assets/2faa30a2-2b35-4295-a8cc-a232c9ec17ec

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-apps-company-communicator/issues/1505#issuecomment-2283054838, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BJ5KPT3C2AHEGLZ5VBUGSUDZRAT5JAVCNFSM6AAAAABLKGC53SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOBTGA2TIOBTHA. You are receiving this because you were mentioned.Message ID: @.***>

ramadanfares commented 1 month ago

still not resovled. anyupdate please?