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OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
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Company Communicator Doesn't Send Messages to any users #1516

Closed fsausa closed 1 month ago

fsausa commented 1 month ago

Hi, i updated Company Communicator App, but when i try to send a test message any user is retrieved from the Team and message stucks in queued. I already checked app permissions and it seems configure properly. Could you please help me to check the configuration ? communicator Screenshot 2024-08-06 162546

Many Thanks

tiwariShiv7 commented 1 month ago

Hey @fsausa , Thanks for reaching out. Please share the failures screenshot to help us underastand what could have been wrong. Also how many users are you trying to send messages to ? For failures :

Navigate to the Resource group with which the instance is deployed. Go to Application insight type resource. Under investigate -> Click on failures. Share the screenshot here

fsausa commented 1 month ago

Hi @tiwariShiv7, here you can see the Failures. I tried to send a message in a Team where Communicator App is installed with 5 people inside. image

tiwariShiv7 commented 1 month ago

Hi @fsausa, Thanks for your patience. We would like to understand this case a lil. Just wanted to understand,

What was the previous version of the app that was getting used. Please reverify all the fields are in accordance with Migration Guide to 5.x

fsausa commented 1 month ago

Hi @tiwariShiv7 , sorry for the delay. When i saw that application after the migration didn't work, i tried to redeploy all component from scratch, so i'm pretty sure that the fields should be correct. Do you have any suggestions to solve this issue ?