Unable to send messages through the first and second options

OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template

MIT License

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Unable to send messages through the first and second options #1547

Closed neidantaslopez closed 2 weeks ago

neidantaslopez commented 3 weeks ago

First and second option does not work (user app is added to the team I want to appear in the dropdown):

Third and fourth options work fine (I am able to create and send messages, and users who have the user app installed receive the messages without any issues through these sending options):

I couldn't identify any error/exception in Application Insights that could be causing this issue:

It seems curious to me that I can find M365 DL, SG in the fourth sending option of the Company Communicator, but I cannot find teams in the first and second sending options of the Company Communicator. Is the search mechanism for these groups different, or do both use the Graph API?

Just a note: I also recently created issue 1545, but this issue refers to a different environment with another problem.

peddivyshnavi commented 3 weeks ago

Hi @neidantaslopez Thanks for reaching out to us. For making teams visible we need add that particular team to user app Please follow below steps for making team visible:

Install User app.
Create a Teams channel with the people or Group you want to trigger user app installation to.
Navigate to installed user app from apps -> manage apps in Teams.
Click on the app and Select an option of Add to a Team.
Select created / desired Teams channel from Dropdown.
Click on set up / Submit button.

neidantaslopez commented 3 weeks ago

Please follow below steps for making team visible:

I have already followed all the steps. The user app is added to the team we want to appear in the dropdown, but the team still does not show up (which is why I created this issue).

Is there anything else I should check?

peddivyshnavi commented 2 weeks ago

Hi @neidantaslopez Could you please perform the below procedure.

Please uninstall the user app completely. Wait for sometime Again re-install/ upload the user app at the tenant level Add the user app to the specific team. And try checking the option in the dropdown.

and we see 1545 both are created by you with same issue could you please close any ticket we can continue having one ticket opened

neidantaslopez commented 2 weeks ago

Hi @neidantaslopez Could you please perform the below procedure.

Please uninstall the user app completely. Wait for sometime Again re-install/ upload the user app at the tenant level Add the user app to the specific team. And try checking the option in the dropdown.

and we see 1545 both are created by you with same issue could you please close any ticket we can continue having one ticket opened

We have already done that... They are different issues. In one of them we got 401 and 403 and in the other one we do not. I have mentioned that in the issue!

Is it possible to set up a meeting so that we could solve this?

peddivyshnavi commented 2 weeks ago

Hi @neidantaslopez Could you please try to open teams in incognito mode and check whether the same repeats

neidantaslopez commented 2 weeks ago

Hi @neidantaslopez Could you please try to open teams in incognito mode and check whether the same repeats

We have tried it. The problem still happens.

peddivyshnavi commented 2 weeks ago

Hi Nei Dantas Lopez we can start discussing about this ticket internally

peddivyshnavi commented 2 weeks ago

From internal discussion , after sync all the three functions then reinstall user app issue got resolved marking ticket as closed.