search

OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
329 stars 400 forks source link

Issue with Admin app not loading in Teams Channel tab #1582

Open ArunkumarTMEYGDS opened 4 days ago

ArunkumarTMEYGDS commented 4 days ago

Hi Team,

We were able see the Admin app (v 5.5.2) in PROD environment and send test message until yesterday for one of the MS Team Members. Others were not able to send though. But today none of our MS Team Members are able to load the Admin app. It shows blank white screen for first few minutes and throws the error as shown in screenshots below.

A1 A2

Sharing screenshot of error logs in Azure where there is no error as well.

A3

Note that App service and all three function apps are already successfully in sync.

Please consider this on high priority as this is a roadblocker for us at organization level.

peddivyshnavi commented 4 days ago

Hi @ArunkumarTMEYGDS The problem appears to be at the Azure level. Could you please provide a screenshot of the dependencies on the application insights page

ArunkumarTMEYGDS commented 3 days ago

Hi @ArunkumarTMEYGDS The problem appears to be at the Azure level. Could you please provide a screenshot of the dependencies on the application insights page

Sharing requested screenshot.

A4
ArunkumarTMEYGDS commented 1 day ago

Hi All,

We were able to fix the above mentioned issue. We were checking on health check of all the Apps services. Since the service seemed to be down, we checked on the URLs of Azure front door host and App default domain by using ping in command prompt as well as via browser to get same results of service unavailable as shown below.

X1 X2 X3 X4 X5 X6

This helped us identify and troubleshoot. We went to Web App Health check section -> Instances as shown below

X7

Here we simply Restarted the server instance and after some the everything started working. Not sure if this would be recurring concern but its been a week now and still up and running.