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OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
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There are some users are missing from the blob storage UserData Table #1605

Open moonncat opened 6 days ago

moonncat commented 6 days ago

There are some users are missing from the blob storage UserData Table. it may be caused by the conversation creation failed. Can we find a way to retriger the CreateConversation Activity from backend side?

tiwariShiv7 commented 2 days ago

Hi @moonncat, Thanks for reaching out to us. Can you please inform this.

moonncat commented 2 days ago

Hi @tiwariShiv7 , thanks for your response. please find the information below: 1, A lot of new joiner reported that they didn't receive any activity sent by the Company Communicator bot, then we checked the UserData Table and found out the user records are missing. 2, Sorry for the security restrictions, I can't tell my organization name in public site. we have got thousands users. 3, We didn't do manual deletion in the table. is there any way to retriger the initialization for a specific user?

tiwariShiv7 commented 1 day ago

Hi @moonncat, There are two ways to trigger the Initialization.

  1. Pick any one or two users and send a sample message to see if those user IDs appearing in the userData table or if they are receiving the messages.
  2. Create a Teams channel with users not receiving message and install user app to this Team. We can again take 1 or 2 users for testing and check the userData table for records. OR try sending message Everyone of this sample Teams channel and check whether they are receiving messages.