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OfficeDev / microsoft-teams-apps-company-communicator

Company Communicator app template
MIT License
331 stars 403 forks source link

Users can reply to Bot #530

Closed MirianaRebeggiani closed 2 years ago

MirianaRebeggiani commented 3 years ago

Using the MS Teams Deskop app (Microsoft Teams Version 1.4.00.26376 (64-bit)) (WD 10 build 19043) users can reply to Bot: image

I've check the manifest and it has the parameter isNotificationOnly: true.

Moreover if I use the MS Teams Web it works correctly and I can't send messages to bot.

SubbaReddi commented 3 years ago

It is issue in Desktop teams client. If the app is added under "Installed apps" in app setup policy, then this this issue occuring

MirianaRebeggiani commented 3 years ago

It is issue in Desktop teams client. If the app is added under "Installed apps" in app setup policy, then this this issue occuring

Thank you! Now I've tried to remove from app setup policy the app and I'm waiting for the Cloud replication to check if this resolves the issue.

brownt63 commented 3 years ago

It is issue in Desktop teams client. If the app is added under "Installed apps" in app setup policy, then this this issue occurring

@SubbaReddi How are you suppose to deploy this app to all users in your enterprise if you can't add the app under "Installed apps" in the global app setup policy. I don't think this is the issue, if so why is this the problem?

brownt63 commented 3 years ago

It is issue in Desktop teams client. If the app is added under "Installed apps" in app setup policy, then this this issue occuring

Thank you! Now I've tried to remove from app setup policy the app and I'm waiting for the Cloud replication to check if this resolves the issue.

@MirianaRebeggiani Have you had any success with removing it? If so, how are you going to deploy this app to new users in your organization going forward?

SubbaReddi commented 3 years ago

@brownt63 : If it is company communicator, you have option of proactive installation as mentioned here As it is Product related bug, fix will be done.

brownt63 commented 3 years ago

@brownt63 : If it is company communicator, you have option of proactive installation as mentioned here As it is Product related bug, fix will be done.

@SubbaReddi OK. Thanks for the reply back! Any possible ETA as to when this will be fixed? We already have it in our app setup policy, so all the users already have it installed, so it's too late for existing users :(

brownt63 commented 3 years ago

When will this get fixed?

Porkai-Pandian commented 3 years ago

Hi @brownt63,

Can you please try the below work around and let us know if it resolved your issue.

In users manifest.json file, remove ‘messageTeamMembers’ text from ‘permissions’ section, this will disable the option for users to reply to messages

brownt63 commented 3 years ago

No, the "Reply" option still shows in the menu when you right click on a message. Even after waiting and clearing teams cache.

MirianaRebeggiani commented 3 years ago

Hi, @brownt63 the workaround suggested by @SubbaReddi it seems work, but unfortunately there is another bug related to the chat of the bot. If you remove from installation app "the company communicator" the chatbox is disabled but if you try to block and unblock bot conversation then you can send messages.

brownt63 commented 3 years ago

Hi, @MirianaRebeggiani OK, so that's now 2 bugs at this point. I'll have to wait until a fix is done for all things then. I can't make those kind of changes and still not get desired results for all enterprise users.

Anyone know of an ETA as to when all will get fixed?

faalive commented 3 years ago

Disaster...125k users affected by this issue and one customer blocked because they cannot send a message if users can answer... I continue to have doubt is a bug or not? Because I have following cases: 1 customer issue present random; 1 customer present to all users; 1 customer with two different CC one affected and one not.....

brownt63 commented 3 years ago

@faalive I had a case open for months on this issue and they told me there was nothing they could do and that I had to file my issue here only for support of it!

faalive commented 3 years ago

Last time I have received "support" because this issue was appear toghether with teams fix update; once that teams error has been correct is disappear also opportunity to send message. Now where is the difference?

magurrapu commented 3 years ago

@faalive @brownt63 @MirianaRebeggiani The code fix is in development stage. We are working on it to resolve the issue asap.

faalive commented 3 years ago

@faalive @brownt63 @MirianaRebeggiani The code fix is in development stage. We are working on it to resolve the issue asap.

We have an idea about timing? I don't want force but just to have something to say to customers. Regards

magurrapu commented 3 years ago

@faalive The fix is in our development backlog, we will take up this based on priority and right now we do not have any ETA.

Regards, Machander

cristianoag commented 2 years ago

Since the last Teams client update all deployments are allowing replies to the bot messages. Before the client update we had deployments where the problem was not happening and deployments where users were able to reply to bot messages. Now everybody can reply.

v-royavinash commented 2 years ago

@cristianoag , We have noted down it as an enhancement and will be providing a fix for it in upcoming releases. However will not be able to commit for any ETA for the issue.

gsv022 commented 2 years ago

Hi @MirianaRebeggiani, We are closing this issue request and please feel free to reach out to us on the deployment or functionality issues of Company Communicator app by logging the new issue.