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OfficeDev / microsoft-teams-apps-contactgrouplookup

This is the Contact Group Lookup app template! Quickly see the status of members of a Contact Group and chat with them on Teams
MIT License
22 stars 20 forks source link

Groups disappearing from user's list and users are unable to add them back #41

Closed dietrichmeyer closed 3 years ago

dietrichmeyer commented 3 years ago

We created a Contact Group Lookup app 6 months ago and it has worked fine. About a week ago, some users (at least 11, maybe more) have noticed that DLs (distribution lists) have disappeared from their Group Contact Lookup screen. They then click 'Add Group', search for the DL to add and select it. Click the save/ok button. The dialog window closes, but the DL is not added. I can't find any failures in the Application Insights area in Azure. The app is heavily used by our call center (patients call to schedule appointments or other questions). Customer rep agents use app to send questions or issues to supervisors. We have a few hundred agents. Supervisors/leads can get over a hundred chat messages a day. It seems like we've hit some constraint, but I can't find where.

pachjGetHub commented 3 years ago

We have the same issue with our Call Center agents - I posted 8 days ago. No reposnses yet.

dietrichmeyer commented 3 years ago

This should not have been closed. pachjGetHub and dietrichmeyer work at same company, so this is same issue.

downtownmtb-A commented 3 years ago

This appears to be an issue with a DL from the user's list being deleted in AD\AAD\Exchange, which prevents them from adding the DL back or adding any other DL's. Here is the fix. Thank you damorin04103!

dietrichmeyer commented 3 years ago

The fix mentioned above worked. Thanks