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OfficeDev / microsoft-teams-apps-faqplus

FAQ Plus is a friendly Q&A bot that brings a human in the loop when it is unable to help with an answer from the knowledge base.
MIT License
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Bot won't respond #184

Closed cdzltung closed 2 years ago

cdzltung commented 2 years ago

Hello, I seem to facing multiple issues. The first issue is that the user end bot won't reply to any messages, though there are topic suggestions as detailed on the manifest.json. There is no welcome message though, and it doesn't respond to anything typed.

For the expert side bot, for some reason it states that it can't connect to the app.

I've double checked all the steps and have done them twice, and I still can't figure out the issue.

I used the steps from 'Deployment Guide Manual' - or the manual deployment. Would this be avoided had I gone through the powershell deployment?

gsv022 commented 2 years ago

Hi @cdzltung, Thanks for raising the issue. Could you please share the teams id so that we can discuss the issue and will try to solve it over the call.

cdzltung commented 2 years ago

Here is the teams id (of where I tried installing the expert side app?): https://teams.microsoft.com/l/team/19%3a91d6dbdb5e3144809acc47a0af685bec%40thread.skype/conversations?groupId=2d765ad0-3306-4955-8cb3-c95d5cababef&tenantId=9cfbedc9-c7e4-46e2-be3e-d7fa81d0798a

I'm available to call any time today, thank you

gsv022 commented 2 years ago

Hi @cdzltung , Could you please share your MS Teams id so that we can discuss the issue and will try to solve it over the call.

ghost commented 2 years ago

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.