IceBreaker Unable to send in welcome message

[dutystan007]

Hello Team,

After deploying the Icebreaker app according to specifications, the initial welcome message wasn't going out with the below error message.

UnresolvableHostName. Http request failed with status code 'NameResolutionFailure' and status message: 'The remote name could not be resolved: 'icebreaker-dgm6ki4fekxbi.azurewebsites.net''.

Kindly assist.

[gsv022]

Hi @dutystan007 , Thanks for raising the issue. We are working on it and get back to you with proper response soon.

[gsv022]

Hi again,

• There is possibility that app service might got failed. If yes, please sync the app service.

• If still facing the issue, please share the app insight logs.

[dutystan007]

Hi again,

• There is possibility that app service might got failed. If yes, please sync the app service.

• If still facing the issue, please share the app insight logs.

I have just run a sync and will try again. Thanks for the insight

[dutystan007]

@gsv022 So I have tried syncing the App Service But still fails when the trigger is run

[ghost]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

[dutystan007]

I have made some updates to this

[dutystan007]

@gsv022 mind taking a look at the above snippet I shared for further assistance?

[gsv022]

Hi @dutystan007 , Could you please verify the configuration end-end once again.

• Please send the screenshot of repo URL and branch that App service is pointing to.
• And send the error logs from application insights.

Thank you.

[dutystan007]

@gsv022 Thank you for your prompt response. See below as requested

[dutystan007]

@gsv022 for the Error logs, mind sharing some guidance on how to generate that?

[gsv022]

Hi @dutystan007 , Could you please navigate to the page and copy the logs and share it with us.

[dutystan007]

Hi @gsv022 I have navigated to this section in Azure but don't see how to copy this error logs

Kindly advise further

[dutystan007]

@gsv022 I might have figured out how to copy this out. See below and advise if that is the needed piece

System.AggregateException: at Microsoft.Bot.Connector.Authentication.Retry+d0`1.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+d15.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+d16.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AppCredentials+d34.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Icebreaker.Controllers.ProcessNowController+d5.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Threading.Tasks.TaskHelpersExtensions+d11.MoveNext (System.Web.Http, Version=5.2.6.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Web.Http.Controllers.ApiControllerActionInvoker+<InvokeActionAsyncCore>d__1.MoveNext (System.Web.Http, Version=5.2.6.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Web.Http.Controllers.ActionFilterResult+<ExecuteAsync>d__5.MoveNext (System.Web.Http, Version=5.2.6.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Web.Http.Dispatcher.HttpControllerDispatcher+<SendAsync>d__15.MoveNext (System.Web.Http, Version=5.2.6.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Identity.Core.OAuth2.OAuthClient+d171.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendHttpMessageAsync>d__75.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendTokenRequestAsync>d__72.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<CheckAndAcquireTokenUsingBrokerAsync>d__62.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<RunAsync>d__60.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenForClientCommonAsync>d__37.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenAsync>d__64.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+<AcquireTokenAsync>d__23.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d181.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Identity.Core.OAuth2.OAuthClient+d171.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendHttpMessageAsync>d__75.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendTokenRequestAsync>d__72.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<CheckAndAcquireTokenUsingBrokerAsync>d__62.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<RunAsync>d__60.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenForClientCommonAsync>d__37.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenAsync>d__64.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+<AcquireTokenAsync>d__23.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d181.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Identity.Core.OAuth2.OAuthClient+d171.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendHttpMessageAsync>d__75.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendTokenRequestAsync>d__72.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<CheckAndAcquireTokenUsingBrokerAsync>d__62.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<RunAsync>d__60.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenForClientCommonAsync>d__37.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenAsync>d__64.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+<AcquireTokenAsync>d__23.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d181.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Identity.Core.OAuth2.OAuthClient+d171.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendHttpMessageAsync>d__75.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendTokenRequestAsync>d__72.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<CheckAndAcquireTokenUsingBrokerAsync>d__62.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<RunAsync>d__60.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenForClientCommonAsync>d__37.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenAsync>d__64.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+<AcquireTokenAsync>d__23.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d181.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.IdentityModel.Clients.ActiveDirectory.AdalServiceException handled at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Identity.Core.OAuth2.OAuthClient+d18`1.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Identity.Core.OAuth2.OAuthClient+d171.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendHttpMessageAsync>d__75.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<SendTokenRequestAsync>d__72.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<CheckAndAcquireTokenUsingBrokerAsync>d__62.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.Internal.Flows.AcquireTokenHandlerBase+<RunAsync>d__60.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenForClientCommonAsync>d__37.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext+<AcquireTokenAsync>d__64.MoveNext (Microsoft.IdentityModel.Clients.ActiveDirectory, Version=5.2.4.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.AdalAuthenticator+<AcquireTokenAsync>d__23.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089) at Microsoft.Bot.Connector.Authentication.Retry+<Run>d__01.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception Microsoft.ApplicationInsights.DataContracts.InnerExceptionCountExceededException handled at Microsoft.Bot.Connector.Authentication.Retry+d__0`1.MoveNext:

[ghost]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

[dutystan007]

msftbot bot added the Status: no recent activity label 2 days ago

I have provided the requested details above. How do I change the tag on it?

[gsv022]

Hi @dutystan007 ,

• Could you please share the logs from the commit id. Copy the logs somewhere in text file and share it with us.

• Please share the highlighted url from your app service

[ghost]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

[dutystan007]

Hi @gsv022 Kindly find attached the Logs as requested and the App Service URL is https://icebreaker-dgm6ki4fekxbi.azurewebsites.net

The Logs are saved here https://learnallround-my.sharepoint.com/:f:/p/ezendiokwere_stanley/EpuLiVkMcTdOuNQv1p5aFaMB_uU_5ePsy3Gg1phlUIveeQ?e=XnToa0

[dutystan007]

Hello, why was this marked as closed? /needstriage