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OfficeDev / microsoft-teams-apps-stickers

The awesome Stickers app can help your organization enhance messaging in Microsoft Teams!
MIT License
66 stars 41 forks source link

Unable to reach app. Please try again. #23

Open YuriySamorodov opened 5 years ago

YuriySamorodov commented 5 years ago

Hello,

It seems like I have deployed stickers app successfully. However I get "Unable to reach app. Please try again" message when I try to use that app: image Could someone please advise what should be checked first to troubleshoot that issue?

Kind regards, Yuriy

nishandi commented 5 years ago

Hi Yuriy,

Have you ruled out all of the potential issues we've documented here: https://github.com/OfficeDev/microsoft-teams-stickers-app/wiki/Troubleshooting

If yes, the next best place to look at will be app insights/trace logs to see where the error may be. Also, were you able to upload stickers in your web app? In the screenshot above, is that from your Teams client?

YuriySamorodov commented 5 years ago

@nishandi Thanks for getting back. I went through Troubleshooting steps. An error I get comes from Teams client on Windows. Could you please advise if I need to go over Messaging or Configuration app logs?

YuriySamorodov commented 5 years ago

@nishandi It looks like no requests are coming to th app in Azure

kanikagosain10 commented 4 years ago

It could be possible that the bot id in the manifest is wrong. Kindly check if the bot id is correct or not.

wly-saa commented 4 years ago

I'm having the same issue, botID in the manifest.json file is right. using fiddler iw as able to get the following: HTTP/1.1 502 Bad Gateway {"errorCode":1008,"message":"Bot returned unsuccessful status code NotFound"}

whenever i click on the button to load the stickers.

yeahsmaggy commented 3 years ago

any update on this? Any idea how to debug? Have already run through troubleshooting steps.