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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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Can't add new roles since update #122

Closed PGSEOC closed 11 months ago

PGSEOC commented 12 months ago

When I try to add a new role on an incident, I am left with a blank white screen, nothing is happening. Note: this did work previously, I haven't tried since our upgrade to version 2, now it doesn't work.

v-prigunasek commented 12 months ago

Hi @PGSEOC ,

Thanks for reaching out to us. Can you please replicate the issue in browser version of teams and share me the console logs to troubleshoot the issue? Please share me the screenshot of the site contents page from the EOC SharePoint site as well. Thanks!

PGSEOC commented 12 months ago

I’m not an IT person, you will have to walk me through this again. Or provide instructions. The first time you sent them they were not clear…

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Thursday, July 13, 2023 11:25 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Can't add new roles since update (Issue #122)

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Thanks for reaching out to us. Can you please replicate the issue in browser version of teams and share me the console logs to troubleshoot the issue? Please share me the screenshot of the site contents page from the EOC SharePoint site as well. Thanks!

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/122*issuecomment-1634444178__;Iw!!B7pEFg!kSukb8D8TwiPGpGjwom_6oNFB9ng6-EhTh2pwDlr2yKW2WJCSMSM-hBsrwRaWXjjz_dbiz7PoKSvqV9brZdoXLX8WIkG$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BAIDDOLROURC5L6KMY7BPBTXQAHLNANCNFSM6AAAAAA2JDGW2Q__;!!B7pEFg!kSukb8D8TwiPGpGjwom_6oNFB9ng6-EhTh2pwDlr2yKW2WJCSMSM-hBsrwRaWXjjz_dbiz7PoKSvqV9brZdoXGP2aLYY$. You are receiving this because you were mentioned.Message ID: @.**@.>>

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v-prigunasek commented 12 months ago

Hi @PGSEOC ,

  1. To get a console logs, please try to access the TEOC application in the browser version of MS Teams and open Developer tools from browser (or press Ctrl + Shift + I , this will open the console window)
  2. Replicate the issue in the TEOC app - Try to add a new Role and see if you get the blank screen as you mentioned above.
  3. If yes, then right click on the Console window to Save it as a log file and share it across for further troubleshooting. image
PGSEOC commented 11 months ago

teams.microsoft.com-1689605058328.log

PGSEOC commented 11 months ago

@.***

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Friday, July 14, 2023 1:55 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Can't add new roles since update (Issue #122)

CAUTION - External Email ** Don’t be quick to click! We're counting on you! This email is from an external sender! Don't click links or open attachments from unknown sources. To report a suspicious email, click the Forward to Phishing button within Outlook for analysis by our cyber security team. If the button is unavailable, forward the email as an attachment to @*.**@*.*> ***

Hi @PGSEOChttps://urldefense.com/v3/__https:/github.com/PGSEOC__;!!B7pEFg!kiWT-cth78H8WwRIiKXp1eUEN58VTe0dxSs_ho0np6VZrrIjY2gqt6zN0fkjUB8YFZ_hoqXOIT7KrbegWkJv6pxq6zgH$ ,

  1. To get a console logs, please try to access the TEOC application in the browser version of MS Teams and open Developer tools from browser (or press Ctrl + Shift + I , this will open the console window)
  2. Replicate the issue in the TEOC app - Try to add a new Role and see if you get the blank screen as you mentioned above.
  3. If yes, then right click on the Console window to Save it as a log file and share it across for further troubleshooting. [image]https://urldefense.com/v3/__https:/user-images.githubusercontent.com/98514691/253483829-f448fc9a-813b-461b-886b-7eeb35a15897.png__;!!B7pEFg!kiWT-cth78H8WwRIiKXp1eUEN58VTe0dxSs_ho0np6VZrrIjY2gqt6zN0fkjUB8YFZ_hoqXOIT7KrbegWkJv6v79I9Ns$

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v-prigunasek commented 11 months ago

Hi @PGSEOC ,

Thanks for sharing the log file, but I dont see any error was captured in that log file. Are you able to replicate the issue?

PGSEOC commented 11 months ago

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Tuesday, July 18, 2023 9:03 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Can't add new roles since update (Issue #122)

CAUTION - External Email ** Don’t be quick to click! We're counting on you! This email is from an external sender! Don't click links or open attachments from unknown sources. To report a suspicious email, click the Forward to Phishing button within Outlook for analysis by our cyber security team. If the button is unavailable, forward the email as an attachment to @*.**@*.*> ***

Hi @PGSEOChttps://urldefense.com/v3/__https:/github.com/PGSEOC__;!!B7pEFg!iTJq7NYTuLyr58lzjm5U-XWzbkCw68-UcqeMZweQQ63OFMDhqwbtKiIoHIWbekUqVnJvgOQxEth3Uv2qxQEt4VA8jGZv$ ,

Thanks for sharing the log file, but I dont see any error was captured in that log file. Are you able to replicate the issue?

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/122*issuecomment-1640186576__;Iw!!B7pEFg!iTJq7NYTuLyr58lzjm5U-XWzbkCw68-UcqeMZweQQ63OFMDhqwbtKiIoHIWbekUqVnJvgOQxEth3Uv2qxQEt4abg3CQv$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BAIDDOIZILSUMWLUBO3EYY3XQ2CQXANCNFSM6AAAAAA2JDGW2Q__;!!B7pEFg!iTJq7NYTuLyr58lzjm5U-XWzbkCw68-UcqeMZweQQ63OFMDhqwbtKiIoHIWbekUqVnJvgOQxEth3Uv2qxQEt4R2S5TFJ$. You are receiving this because you were mentioned.Message ID: @.**@.>>

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v-prigunasek commented 11 months ago

Closing this upon user confirmation. Issue was due to the new role added in the SP list and cleaning up those entries resolved the error.