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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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Blank App in Teams #140

Closed CSBenW closed 8 months ago

CSBenW commented 9 months ago

We are having an issue with the Teams App not displaying any content after deployment. The title bar is there with the info, help, and feedback icons. The "welcome" message is also displayed, but there is no content below that to actually use the app. I did confirm the REACT_APP_SHAREPOINT_SITE_NAME is set properly in Azure. I have also verified the issue occurs in the browser version of Teams, as well as the desktop version. I will try to get the console logs to share for further troubleshooting. I was able to get the console log exported. Is there a secure way for me to share that with you here? 256834757-3c2d71bc-269b-4ee2-9b81-104431c4b8b9

v-asshrirao commented 9 months ago

@CSBenW, Thank you for reaching out to us. You can attach the log file here to help us troubleshoot the issue.

CSBenW commented 9 months ago

teams.microsoft.com-1694091952860.log

v-asshrirao commented 9 months ago

@CSBenW , Thank you for sharing logs with us. Can you please check the REACT_APP_SHAREPOINT_SITE_NAME value from AppService. It should be only site name i.e. TEOCTestSite.

Once updated perform this step, to get the code updated with the new site name value in your app service. Once that is done, open the app in teams and verify if that works as expected.

bderry71 commented 9 months ago

I'm getting the same thing. I checked the REACT_APP_SHAREPOINT_SITE_NAME and it is set to the SharePoint Site I built for this app. I need an overview of the architecture of this system. Can it be added to any Team and it lives inside of Azure with the SharePoint Site as database? I've deployed it to a team then had it working once. I came back to rebuild it and deleted the team. I rebuilt it with the same name. Then it won't work anymore. Then I did it into a new team with a different name and it still is not launching the dashboard. Blank screen like OP above.

v-asshrirao commented 9 months ago

@bderry71 , Please open new issue and share console logs and network trace by opening the TEOC app in browser version of teams.

v-asshrirao commented 9 months ago

@CSBenW, Please confirm if you are still facing the issue so we can close this.

CSBenW commented 9 months ago

@v-asshrirao I have verified the REACT_APP_SHAREPOINT_SITE_NAME value is set properly, but the app still shows no content for the users

v-asshrirao commented 9 months ago

@CSBenW , Can you please share screenshot with us for validation. image

Also request you to perform this step and share logs and network trace with us along with manifest files for troubleshooting.

microsoft-github-policy-service[bot] commented 8 months ago

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.