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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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An error has occurred, please try to create your incident again #144

Closed KVNJSU closed 8 months ago

KVNJSU commented 9 months ago

Hello,

I finally was able to install the entire solution, however everytime I try to submit an Incident it fails.

The user that has the application open and running is UPDTEOC_Admin and this user is actually the user that deployed the entire solution. This user has full admin rights on the underlying SharePoint. So I am confused why it does not let me submit an incident. And yes I selected a Start Date & Time, however it always gets removed once the error has occured.

Thank you!

2023-10-13_09-34-23

v-asshrirao commented 8 months ago

@KVNJSU, Thank you for reporting this. Can you open TEOC app in web version of teams and share console logs along with network trace with us, this will help us troubleshoot the issue.

KVNJSU commented 8 months ago

teams.microsoft.com-1697464784604.log 2023-10-16_09-00-00

v-asshrirao commented 8 months ago

@KVNJSU, It looks like there is restriction applied in your tenant for users to create M365 groups. Please check with your tenant administrator about the M365 group creation policy settings.

Please refer similar issue #113.

KVNJSU commented 8 months ago

@v-asshrirao Thank you for your help! The issue you linked pointed me in the right direction, I was able to create a special group. https://learn.microsoft.com/en-us/microsoft-365/solutions/manage-creation-of-groups?view=o365-worldwide

Again, thank you! This issue is resolved and can now be closed.