Create New Incident and Manage buttons not visible

OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.

MIT License

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Create New Incident and Manage buttons not visible #158

Closed chrisaanz closed 6 months ago

chrisaanz commented 7 months ago

Hi there, I've been successfully running TEOC for a while and recently the "Create New Incident" and "Manage" buttons have disappeared.

Nothing has been changes to cause this issue. Note, the Teams app has been recently updated to the New Teams app.

Can anyone please provide some advise to resolve this issue and any known compatibly issues with the New Teams client.

v-asshrirao commented 7 months ago

@chrisaanz, Thank you for reporting this. It looks like Admin enabled Role based setting in the App which is why "Create New Incident" and "Manage" buttons are not visible to you.

Please refer similar issue #146

chrisaanz commented 7 months ago

This would not have been enabled and I can't see where roles are enabled in the app to stop this functionality. Can you please provide some further details.

chrisaanz commented 7 months ago

Hi there, just wondering if you can provide some additional recommendations to resolve this issue. Thanks

v-asshrirao commented 6 months ago

@chrisaanz, Apologies for delayed response. Can you please confirm below, Navigate to admin settings > Role Settings and check if the setting is enabled and share screenshot.

Navigate to SharePoint site and from site contents open TEOC-Config list and check below setting,

FENZInfrastructure commented 6 months ago

Hi there, I changed the TEOC-Config value to false and the buttons have now appeared.

Are you able to explain please what has changed that required us to update the value? This was definitely not manually changed by anyone.

Thanks

chrisaanz commented 6 months ago

Issue has been resolved. Thanks you your assistance.