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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
90 stars 36 forks source link

Error when creating an incident: An error has occurred, please try to create your incident again #164

Closed sillman96 closed 8 months ago

sillman96 commented 8 months ago

Good afternoon, we have just deployed the app and are testing it, but upon testing first creation of an incident, we received the following error: error

I checked to ensure that we are allowing all users to create O365 Groups (we are), and I have removed the policy of adding a suffix to the end of our O365 groups that are user-generated. We continue to receive the same error. We would really be grateful for some help with this issue. I have attached logs below: teams.microsoft.com-1705700865652.log

Thank you so much!

v-asshrirao commented 8 months ago

@sillman96, Can you please try to clear the cache and replicate the issue again. This can be an intermittent issue which might be because of the policies you have earlier. After clearing the cache is you still face this issue, request you to kindly share console logs and network trace with us.

sanjaymittaluk commented 8 months ago

Did it , Same on Chrome and Edge , Here is screenshot Screenshot 2024-01-22 125939 - Chrome Screenshot 2024-01-22 130123 - EDGE

sillman96 commented 8 months ago

Thanks for your response. I cleared cache on both Teams app and browser and still got same result. Here are the network trace and the logs. Is there anything that jumps out? logs.zip

v-asshrirao commented 8 months ago

@sillman96, We are able to reproduce this issue at our end. Please allow us some time to analyse the issue and we will get back to you ASAP.

v-asshrirao commented 8 months ago

@sillman96, Thank you for your patience on this. We have released the hotfix for this issue. Request you to kindly sync the code by following steps mentioned in this link

If you are still facing the issue we suggest you to clear cache and try again.

sillman96 commented 8 months ago

That did it! Thank you so much for your attention to this and for the fix, we greatly appreciate it!

sillman96 commented 8 months ago

Resolved

v-asshrirao commented 8 months ago

@sillman96, We will close this ticket now. Thank you.