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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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Unable to create new incident #67

Closed rottenapple22 closed 1 year ago

rottenapple22 commented 1 year ago

Was able to get the app installed and it appears to be working, however upon trying to create an incident I receive "An error has occurred" and it fails to create the incident.

It does create a team for the incident and then deletes it shortly after.

v-prigunasek commented 1 year ago

Hi @rottenapple22 ,

Thanks for reaching out to us. Can you please open the app in Teams browser version to replicate this issue and share us the console logs from the browser?

Also let us know how these below settings are configured in your tenant.

  1. Do you have any Group naming policy configured? (Azure Portal --> Groups --> Settings-->Naming Policy)
  2. Do you have this setting "Users can create Microsoft 365 groups in Azure portals, API or PowerShell" set to No ? (Azure Portal --> Groups --> Settings-->General)
  3. Do you have this setting "Create teams site under" set to /teams/? (SharePoint Admin Center --> Settings --> Site creation )
rottenapple22 commented 1 year ago

Hello @v-prigunasek,

  1. We do not.
  2. Currently this is set to "Yes", would it be an issue in the future if it was changed to no?
  3. I think this could be our issue, this is set to /teams/, I noticed in the console logs it's trying to reference the site it created using /sites, is this something we can fix

Thank you!

v-prigunasek commented 1 year ago

Hi @rottenapple22 ,

Thanks for providing the above information. Please find my response for 2 and 3 below.

  1. Yes, if that setting is changed to No, it will not allow the users except Global Admins or Group Admins to create M365 groups, hence incident creation will fail. However, there is a workaround to handle this scenario that would allow group of users to create M365 groups which will let them create incidents also. Please follow this article to handle this scenario - https://learn.microsoft.com/en-us/microsoft-365/solutions/manage-creation-of-groups?view=o365-worldwide

  2. Yes, for now the TEOC application will create team sites only under /sites/ path. However, we have fixed this issue and it will be available in our next release. Thereafter the TEOC application, will create team sites under /sites/ or /teams/ based on the settings applied in the tenant. FYI - We don't have a release date yet, but it will be in few months. Please do watch this repo for any new releases/updates.

rottenapple22 commented 1 year ago

Thank you for the update, we will wait for new releases

rottenapple22 commented 1 year ago

Any updates on when this may be patched? Thank you!

v-prigunasek commented 1 year ago

Hi @rottenapple22 ,

We are planning to release the next version of the TEOC app in a couple weeks. The fix for this issue will be part of that release as well. Thanks!

v-prigunasek commented 1 year ago

Hi @rottenapple22 ,

The new version 2.0 of TEOC application has been released and this issue has been fixed in that. Please follow the "Upgrade to Latest Version" from Wiki to sync the latest code and test it out. Thanks!

cmejiaDohmh commented 1 year ago

trying to create an incident I receive "An error has occurred" and it fails to create the incident. do the users need to have access to create groups in the tenant or the TEOC app does it? The app reg has all the rights it need to do it on behave of the user

v-prigunasek commented 1 year ago

Hi @cmejiaDohmh ,

Thanks for reaching out. Please confirm us on the below items.

  1. Do you have any Group naming policy configured? (Azure Portal --> Groups --> Settings-->Naming Policy)
  2. Do you have this setting "Users can create Microsoft 365 groups in Azure portals, API or PowerShell" set to No ? (Azure Portal --> Groups --> Settings-->General)

If any of these settings applies to your tenant, then the incident creation will fail. The app registration rights will provide permissions on behalf of users to create groups and all related resources, but it will not override this tenant level settings.

If you don't have these settings enabled and still having issues while creating incident then please log a new issue for tracking and share us the console log for further troubleshooting on this error. Thanks!