GeorgianaMihaela
commented
4 years ago Hello @zagora4
The bot does not reply in webchat/emulator because:
The main bot class (FaqPlusPlusBot.cs) has a few conditions verifying the specific conversation type: In OnMessageActivityAsync method: switch (message.Conversation.ConversationType) { case "personal”: await this.OnMessageActivityInPersonalChatAsync(message, turnContext, cancellationToken); break; case “channel”:
In webchat/emulator, this switch executes the default branch because the conversation type is null (message.Conversation.ConversationType). In Teams, this is either "personal" or "channel", so the switch executes ones of the branches.
Teams docs: https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/bots/bot-conversations/bots-conv-channel https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/bots/bot-conversations/bots-conversations
You could discover this by debugging the code in the emulator https://docs.microsoft.com/en-us/azure/bot-service/bot-service-debug-emulator?view=azure-bot-service-4.0&tabs=csharp#connect-to-a-bot-running-on-localhost
Place a breakpoint in the OnMessageActivityAsync (FaqPlusPlusBot.cs) (https://docs.microsoft.com/en-us/dotnet/api/microsoft.bot.builder.activityhandler.onmessageactivityasync?view=botbuilder-dotnet-stable) and step into the execution flow.
I hope this helps.
zagora4
Hi,
I just deployed template and I playing around with it. This is not a issue, perhaps is specific with my installation. Can you help me with following issue: web chat in Azure or in botframework don't work. Otherwise, FAQ Plus works just fine in MS Teams.
Edit: Just found here that FAQ Plus is designed to work only in MS Teams. Pls ignore request if solution does not exists.
Many thanks!