Deep links not working when custom app is open on Teams

[ceroles]

We are currently using deeplinking in our Teams custom app for users to be able to open directly to a specific tab/page.

We are noticing an issue wherein if the custom app is already open on the Teams app, and a deeplink to that custom app is selected, it results in the following error

Replicated on iPad iOS version 16.5.1, Teams versions 5.12.1 and 5.12.0

May you please help check and confirm the issue? Thank you.

[ghost]

Hi ceroles! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[Meghana-MSFT]

@ceroles - Could you please confirm if you are using https://teams.microsoft.com/l/app/<appId> to deeplink to your app or using deeplink to a tab? Please share your deeplink.

We are noticing an issue wherein if the custom app is already open on the Teams app

Could you please let us know where are you opening the custom app? Could you please share video of the issue?

[ceroles]

We have a page that has a button which redirects to Teams app, using deeplinks of the following format: msteams:/l/entity/<appId>/<entityId>?context={"subEntityId":"<subEntityId>"}

We are also able replicate with the ff format though: https://teams.microsoft.com/l/entity/<appId>/<entityId>

We either click on the link or paste it in the browser. We were also able to replicate this on the Approvals app, here is a video of it: https://github.com/OfficeDev/microsoft-teams-library-js/assets/118153014/e4203eca-9ecb-4f5f-a213-c908e663c1e8

[Meghana-MSFT]

Thank you for the additional details, we will check this and get back to you.

[Meghana-MSFT]

We are able to repro this issue, we will check internally and get back to you.

[Meghana-MSFT]

@ceroles - Could you please confirm if the app is installed. If the app is installed, the deeplink should work. Could you please confirm this?

[ceroles]

Hi, yes the app is installed such that it is already added and available in the user's Teams. Not sure if there is a difference, but note that our app is added to the organization by the Teams administrator through the admin center, and is not published publicly on the Teams app store. Thank you.

[kafka-yu]

we also face this issue.. https://github.com/OfficeDev/microsoft-teams-library-js/issues/1883

[ceroles]

May we just follow up on the status of the issue? Thank you. cc @Meghana-MSFT

[Meghana-MSFT]

@ceroles - Apologies for the delay, we are checking the status of this issue with engineering team. We will get back to you.

[ceroles]

Hi, just wondering if there's any update on the status of this? Thank you. cc @Meghana-MSFT

[Meghana-MSFT]

Unfortunately, we do not have any update. Team is still investigating this issue. We will keep you posted once we get any update. Thank you for your understanding.

[mudeboo]

hello We also have the same problem. Do you have a timeline for resolving the issue? Is @Meghana-MSFT an MS engineer?

[Meghana-MSFT]

We checked this at our end with approvals app and it seems to be working fine. Engineering team has also verified that it is working.

Could you please try with the approvals app deeplink - https://teams.microsoft.com/l/entity/7c316234-ded0-4f95-8a83-8453d0876592/approvals

[ceroles]

We are no longer able to replicate the issue on iPad iOS version 16.6, Teams versions 5.17.1. However, in checking we have come across another issue: #1980. Thank you.

[mudeboo]

hello This error occurs in Windows Teams Client. Also, Javascript Alert and Confirm do not run in New Teams.