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OfficeDev / microsoft-teams-library-js

JavaScript library for use by Microsoft Teams apps
https://docs.microsoft.com/microsoftteams/platform/
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Adaptive Card disappears intermittently in Teams V2 #2261

Open stejura-sfdc opened 5 months ago

stejura-sfdc commented 5 months ago

With Teams V2 we've noticed that the adaptive card dropped into the chat via our messaging extension intermittently disappears. I've attached a video showcasing the problem below.

Glitch: https://glitch.com/~phrygian-amused-griffin

Teams Manifest: teamsAppManifest.zip

Recording:

https://github.com/OfficeDev/microsoft-teams-library-js/assets/53920805/b5aac7b8-5083-4dba-996b-0a3daed7e282

Teams App Version Details

Prasad-MSFT commented 5 months ago

@stejura-sfdc - We tried to repro this issue using the provided manifest and observed that, in the first click the adaptive card is not getting added in the compose box, however next time onwards it gets added and can be posted without disappearing. image

Tested in both MS Teams web/desktop client. Operating System: Windows 11 Teams Desktop:

Microsoft Teams version 24096.2100.2802.2509.
The client version is 49/24040701700.
stejura-sfdc commented 5 months ago

Hi @Prasad-MSFT - I can consistently reproduce this issue when trying to add the adaptive card in a Team channel (as shown in the video). But it works fine for a 1:1 message.

There is definitely an issue with the new Teams V2 UI since I cannot reproduce this in the old UI.

Let me know if you'd like access to my Teams tenant. I can share credentials so that you can verify.

EDIT: - We (Salesforce) have reports of other customers running into this problem as well.

Prasad-MSFT commented 5 months ago

Hi @stejura-sfdc - Could you please share the test credentials, so that we can test and raise bug accordingly?

stejura-sfdc commented 5 months ago

Hi @Prasad-MSFT, can you share your email with me here? I'll send the credentials to your email

Prasad-MSFT commented 5 months ago

@stejura-sfdc - Please share the credentials and app details via microsoftteamsdev@microsoft.com

stejura-sfdc commented 4 months ago

Hi @Prasad-MSFT - I have sent the login credentials to microsoftteamsdev@microsoft.com. Please look for an email titled: "Login Credentials for Adaptive Card disappears intermittently in Teams V2 #2261"

Let me know if you need additional details in order to reproduce the issue

Prasad-MSFT commented 4 months ago

Hi @stejura-sfdc - Thanks for sharing the credentials. We tried to repro the same behaviour with the tenant provided however we can't repro this. Its working fine at our end. 

Tested in Microsoft Teams version 24074.2323.2827.4973.
The client version is 49/24022924517.

Attaching the video: Teamsv2AC.pptx

Although we were not able to replicate the behaviour, we have raised a bug for the same. We will inform you once we get any further update from engineering team.

Thanks!

stejura-sfdc commented 2 months ago

I have a coworker that recently ran into this again

@Prasad-MSFT can we reopen this issue?

microsoft-github-policy-service[bot] commented 1 month ago

Hi stejura-sfdc! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

jker-org commented 3 weeks ago

@stejura-sfdc : We have encountered the same issue and opened as well a ticket for that. Did you find any solution?

@Prasad-MSFT : This is a huge issue for our business. Maybe you connect with your colleagues from the platform team. We have created this issue here: https://github.com/MicrosoftDocs/msteams-docs/issues/11462

stejura-sfdc commented 3 weeks ago

@jker-org - we haven't found any solution to the issue. Thanks for raising this as a concern!