Add-ins not showing up on Outlook android app - Githubissues

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Add-ins not showing up on Outlook android app #2236

Closed s-pilkhwal closed 2 years ago

s-pilkhwal commented 2 years ago

Similar to issue #676, addin is not showing on Outlook android v4.2142.2 but its showing up on v4.2141.0

Platform: Outlook for Android
Host: Outlook
Outlook app version number: v4.2142.2

Expected behavior

Addin should load and show up along with other installed addins

Current behavior

Apart from "Send to OneNote" addin, no other installed addin is loaded.

Useful logs

Already installed addins is loading on Outlook app v4.2141.0
Already installed addins not loaded no Outlook app v4.2142.1
unable to install addins from the "More Add-Ins" button, getting error saying "Failed to update status. Please try again."
Already installed addins not loaded on latest Outlook app v4.2142.2, able to install addin like "Report Phishing" using "More Add-Ins" button
I have tried with Message Header Analyzer addin as well and its not showing as well

Test Button is the add-in I'm working on: Outlook apk v4 2141 0

Outlook apk v4 2142 1

Outlook apk v4 2142 2

exextoc commented 2 years ago

@s-pilkhwal Thanks for reporting the issue. We are unable to reproduce it. Can you try installing add-ins other than Report Phishing and Message Header Analyser and let us know your feedback, please?

s-pilkhwal commented 2 years ago

@exextoc I tried with Trello app and its loading up fine, any idea why "Message Header Analyzer" isn't loading up ? That might help me figure out whats wrong with my addin manifest. I have been using the "Test Button" addin since last 4+ years and recently after v4.2142.1 the addin stopped loading on Outlook Android.

exextoc commented 2 years ago

@s-pilkhwal Thanks for the confirmation. "Message Header Analyzer" is currently not being supported in Android.

And, we have been facing an issue with the Private add-in installation and we are currently working on it. Unfortunately, we don't have timelines to share now, but we will keep you posted once it's rolled out.

s-pilkhwal commented 2 years ago

@exextoc any specific reason you guys have found on why private add-ins aren't working ? Is it something related to the Outlook for Android release as if I install v4.2141.0 my add-in is working as expected. Is there any why by which I can help you to get some more information on this issue ? Is there an internal bug already added for this issue?

exextoc commented 2 years ago

@s-pilkhwal It is related to the latest Android release. We are already tracking this issue at Internal bug id: 5558959. We will update you once the fix is rolled out. Thanks for the support :)

s-pilkhwal commented 2 years ago

@exextoc is this issue also observed on iPhone Devices ?

exextoc commented 2 years ago

@s-pilkhwal , No. We are not experiencing this issue in iOS.

MattBeauceron commented 2 years ago

@exextoc Any update on when a fix will be rolled out? We are also experiencing this issue with our Android users.

exextoc commented 2 years ago

This issue has been fixed and deployed from our side. Please check with the latest build of Microsoft Outlook for Android, from the play store.

s-pilkhwal commented 2 years ago

I can confirm the private add-ins are now showing up and working as expected on Outlook for Android app v4.2145.1