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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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[Outlook] Clicks on the Add-in menu buttons are not working #2857

Closed dmitry-semenov closed 2 years ago

dmitry-semenov commented 2 years ago

Provide required information needed to triage your issue

Your Environment

Expected behavior

When we click on the Salesloft add-in through the toolbar or the app launcher we should see the following menu of options. image

Current behavior

When we click on the SalesLoft add-in either from the quick access toolbar or the app launcher nothing happens.

Steps to reproduce

Scenario 1: Email

  1. Go to Outlook on Chrome/Web or desktop.
  2. Create a new email.
  3. Complete the To line, subject, and body.
  4. Click on the SalesLoft App via the toolbar or the app launcher.
  5. The Salesloft menu is not displayed.

Scenario 2: Calendar Invite

  1. Go to Outlook on Chrome/Web or desktop.
  2. Go to Calendar.
  3. Select a Calendar invite.
  4. Click on Reply all
  5. Complete the To line, subject, and body.
  6. Click on the Salesloft App via the tool bar or the app launcher.
  7. The Salesloft menu is not displayed.

Link to live example(s)

https://user-images.githubusercontent.com/17027799/191513383-bebed5c8-02e5-4b75-84c2-8337c392dabe.mp4

Provide additional details

  1. There's just one organisation that reported this issue

Context

Unable to use Salesloft on Outlook consistently. The behavior is inconsistent. Sometimes the add-in works but most of the time it doesn’t.

Useful logs

Thank you for taking the time to report an issue. Our triage team will respond to you in less than 72 hours. Normally, response time is <10 hours Monday through Friday. We do not triage on weekends.

exextoc commented 2 years ago

(1) Addins menu not working from Get-Apps: We had this issue few weeks back but we fixed this and fix is already rolled out. Can you hard-refresh in browser and re-test this?

(2) When addin is pinned on Ribbon and sub-menu is not opening: We are able to reproduce this issue. We will get back to you shortly on this once.

exextoc commented 2 years ago

Thanks for reporting this issue regarding add-in sub-menu not opening from Ribbon. It has been put on our backlog. We unfortunately have no timelines to share at this point

Internal tracking id: Office: [172142]

exextoc commented 2 years ago

The fix is deployed 100%. Please let us know if the issue persists.

dmitry-semenov commented 2 years ago

Looks resolved, thank you!