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A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
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Log appointment not available on iOS Mobile Outlook #3239

Closed tallain-rivaengine closed 5 months ago

tallain-rivaengine commented 1 year ago

Message from office-js bot: We’re closing this issue because it has been inactive for a long time. We’re doing this to keep the issues list manageable and useful for everyone. If this issue is still relevant for you, please create a new issue. Thank you for your understanding and continued feedback.

Provide required information needed to triage your issue

I have followed this document: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/mobile-log-appointments?tabs=noui and the 'Log' appointment functionality is not present and/or is not visible on iOS devices. I have tested this, using the sample contoso.manifest.xml found at the end of this report, on numerous Android and iOS devices. The functionality works flawlessly on Android devices but does NOT work on iOS devices.

Your Environment

Expected behavior

After following Microsoft documentation describing how to add appointment logging to mobile devices, I should be able to log mobile appointments after side-loading a manifest.xml with the added changes to outlook.

Current behavior

I am unable to log appointments on Outlook Mobile for iOS after sideloading the manifest.xml file with the changes required for this functionality.

Steps to reproduce

  1. Side-load attached contoso.manifest.xml file to Outlook Desktop addins
  2. Log into Outlook Mobile for iOS with same user that side-loaded manifest.xml
  3. Select any appointment
  4. 'Log' functionality as described in 'How-to' document is not visible - I cannot see the 'Log' button on iOS devices

Link to live example(s)

N/A

Provide additional details

  1. The attached manifest works just fine on Android devices, after side-loading
  2. I had previously submitted a bug report for another issue that may, or may not be, related: https://github.com/OfficeDev/office-js/issues/3210
  3. As mentioned above, the issue seems to only affect iOS devices. I have tried numerous Android devices (each one works) and iOS devices (each one does NOT work).
  4. One thing to note is that emails can access the side-loaded add-in on mobile, so it would appear that the add-in is loaded, at least

Context

Our customers want to be able to log their Appointments to their CRM on mobile, however, we can only get this functionality to work on Android devices. We have many iOS users who have requested the ability to log appointments on their mobile devices.

Useful logs

contoso.manifest.xml

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<OfficeApp xmlns="http://schemas.microsoft.com/office/appforoffice/1.1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bt="http://schemas.microsoft.com/office/officeappbasictypes/1.0" xmlns:mailappor="http://schemas.microsoft.com/office/mailappversionoverrides/1.0" xsi:type="MailApp">
  <Id>472a40e5-5101-426e-9ac8-732efba046f2</Id>
  <Version>1.0.0.0</Version>
  <ProviderName>Contoso</ProviderName>
  <DefaultLocale>en-US</DefaultLocale>
  <DisplayName DefaultValue="LogEvent"/>
  <Description DefaultValue="A template to get started."/>
  <IconUrl DefaultValue="https://contoso.com/assets/icon-64.png"/>
  <HighResolutionIconUrl DefaultValue="https://contoso.com/assets/icon-128.png"/>
  <SupportUrl DefaultValue="https://www.contoso.com/help"/>
  <AppDomains>
    <AppDomain>https://www.contoso.com</AppDomain>
  </AppDomains>
  <Hosts>
    <Host Name="Mailbox"/>
  </Hosts>
  <Requirements>
    <Sets>
      <Set Name="Mailbox" MinVersion="1.1"/>
    </Sets>
  </Requirements>
  <FormSettings>
    <Form xsi:type="ItemRead">
      <DesktopSettings>
        <SourceLocation DefaultValue="https://contoso.com/taskpane.html"/>
        <RequestedHeight>250</RequestedHeight>
      </DesktopSettings>
    </Form>
  </FormSettings>
  <Permissions>ReadWriteItem</Permissions>
  <Rule xsi:type="RuleCollection" Mode="Or">
    <Rule xsi:type="ItemIs" ItemType="Message" FormType="Read"/>
  </Rule>
  <DisableEntityHighlighting>false</DisableEntityHighlighting>
  <VersionOverrides xmlns="http://schemas.microsoft.com/office/mailappversionoverrides" xsi:type="VersionOverridesV1_0">
    <VersionOverrides xmlns="http://schemas.microsoft.com/office/mailappversionoverrides/1.1" xsi:type="VersionOverridesV1_1">
    <Requirements>
      <bt:Sets DefaultMinVersion="1.3">
        <bt:Set Name="Mailbox"/>
      </bt:Sets>
    </Requirements>
    <Hosts>
      <Host xsi:type="MailHost">
        <DesktopFormFactor>
          <FunctionFile resid="Commands.Url"/>
          <ExtensionPoint xsi:type="MessageReadCommandSurface">
            <OfficeTab id="TabDefault">
              <Group id="msgReadGroup">
                <Label resid="GroupLabel"/>
                <Control xsi:type="Button" id="msgReadOpenPaneButton">
                  <Label resid="TaskpaneButton.Label"/>
                  <Supertip>
                    <Title resid="TaskpaneButton.Label"/>
                    <Description resid="TaskpaneButton.Tooltip"/>
                  </Supertip>
                  <Icon>
                    <bt:Image size="16" resid="icon-16"/>
                    <bt:Image size="32" resid="icon-32"/>
                    <bt:Image size="80" resid="icon-80"/>
                  </Icon>
                  <Action xsi:type="ShowTaskpane">
                    <SourceLocation resid="Taskpane.Url"/>
                  </Action>
                </Control>
                <Control xsi:type="Button" id="ActionButton">
                  <Label resid="ActionButton.Label"/>
                  <Supertip>
                    <Title resid="ActionButton.Label"/>
                    <Description resid="ActionButton.Tooltip"/>
                  </Supertip>
                  <Icon>
                    <bt:Image size="16" resid="icon-16"/>
                    <bt:Image size="32" resid="icon-32"/>
                    <bt:Image size="80" resid="icon-80"/>
                  </Icon>
                  <Action xsi:type="ExecuteFunction">
                    <FunctionName>action</FunctionName>
                  </Action>
                </Control>
              </Group>
            </OfficeTab>
          </ExtensionPoint>
        </DesktopFormFactor>
        <MobileFormFactor>
          <ExtensionPoint xsi:type="MobileLogEventAppointmentAttendee">
            <Control xsi:type="MobileButton" id="appointmentReadFunctionButton">
              <Label resid="residLabel"/>
              <Icon>
                <bt:Image size="25" scale="1" resid="icon-16"/>
                <bt:Image size="25" scale="2" resid="icon-16"/>
                <bt:Image size="25" scale="3" resid="icon-16"/>

                <bt:Image size="32" scale="1" resid="icon-32"/>
                <bt:Image size="32" scale="2" resid="icon-32"/>
                <bt:Image size="32" scale="3" resid="icon-32"/>

                <bt:Image size="48" scale="1" resid="icon-48"/>
                <bt:Image size="48" scale="2" resid="icon-48"/>
                <bt:Image size="48" scale="3" resid="icon-48"/>
              </Icon>
              <Action xsi:type="ShowTaskpane">
                <SourceLocation resid="Taskpane.Url"/>
              </Action> 
            </Control>
          </ExtensionPoint>
        </MobileFormFactor>
      </Host>
    </Hosts>
    <Resources>
      <bt:Images>
        <bt:Image id="icon-16" DefaultValue="https://contoso.com/assets/icon-16.png"/>
        <bt:Image id="icon-32" DefaultValue="https://contoso.com/assets/icon-32.png"/>
        <bt:Image id="icon-48" DefaultValue="https://contoso.com/assets/icon-48.png"/>
        <bt:Image id="icon-80" DefaultValue="https://contoso.com/assets/icon-80.png"/>
      </bt:Images>
      <bt:Urls>
        <bt:Url id="Commands.Url" DefaultValue="https://contoso.com/commands.html"/>
        <bt:Url id="Taskpane.Url" DefaultValue="https://contoso.com/taskpane.html"/>
      </bt:Urls>
      <bt:ShortStrings>
        <bt:String id="GroupLabel" DefaultValue="Contoso Add-in"/>
        <bt:String id="TaskpaneButton.Label" DefaultValue="Show Taskpane"/>
        <bt:String id="ActionButton.Label" DefaultValue="Perform an action"/>
        <bt:String id="residDescription" DefaultValue="Log appointment notes and other details to Contoso CRM."/>
        <bt:String id="residLabel" DefaultValue="Log to Contoso CRM"/>
      </bt:ShortStrings>
      <bt:LongStrings>
        <bt:String id="TaskpaneButton.Tooltip" DefaultValue="Opens a pane displaying all available properties."/>
        <bt:String id="ActionButton.Tooltip" DefaultValue="Perform an action when clicked."/>
        <bt:String id="residTooltip" DefaultValue="Log notes to Contoso CRM for this appointment."/>
      </bt:LongStrings>
    </Resources>
    </VersionOverrides>
  </VersionOverrides>
</OfficeApp>

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exextoc commented 1 year ago

This capability for iOS is still under development, and it should be available in next 6-8 weeks.

tallain-rivaengine commented 1 year ago

Thank you very much for the update!

CurtisRiva commented 1 year ago

@exextoc , I just wanted to follow up on this (It has been 10 weeks).

tallain-rivaengine commented 1 year ago

We have tested internally and can conform this issue is now resolved. Thank you.