Office.context.mailbox.item.(to,cc,bcc) : Alias email recipients type always is external user.

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Office.context.mailbox.item.(to,cc,bcc) : Alias email recipients type always is external user. #3248

Closed jasonhieu1905 closed 1 year ago

jasonhieu1905 commented 1 year ago

Your Environment

Platform [PC desktop, Mac, iOS, Office on the web]: All
Host [Excel, Word, PowerPoint, etc.]: Outlook
Office version number: Version 2302 Build 16.0.16130.20298
Operating System: Windows
Browser (if using Office on the web): Chrome

Expected behavior

should return internal

Current behavior

always return external for all platforms and browsers

Steps to reproduce

open scriptlab and select sample : Get and set to (Message Compose)
console.log with recipientType from user
see the result always is external

Context

we should get correct recipients type to compose our email to target users

Useful logs

Windows: windows

Browser web

Mac:

exextoc commented 1 year ago

There are several ways a user can enter the email-id in the To field like from address-book, Contacts, typed in etc. Can you please let us know how you are entering the email address .It will be more helpful if you can share a repro video

jasonhieu1905 commented 1 year ago

@exextoc : we normally copy and paste the value from here into the recipient:

We do not see the suggestion about Alias when click To/Cc/Bcc, hope that helps.

exextoc commented 1 year ago

We are not able to repro this issue. To investigate it further can you please share a repro video with us??

jasonhieu1905 commented 1 year ago

@exextoc : I attached the gif. In this scenario, I chose 2 users (both are same domain). The first one is email, the second I entered the alias address. You can see it returns externalUser recipientType for the Alias address.

chrome_zpiHw10lbM

Note that I could not select alias from here

exextoc commented 1 year ago

@jasonhieu1905 Thank you for reporting this issue. However, this is an expected behavior. The recipientType value should be ExternalUser unless the value is resolved by Outlook. Please refer the following documentation: https://learn.microsoft.com/en-us/javascript/api/outlook/office.mailboxenums.recipienttype?view=outlook-js-preview

Currently, our documentation calls out this behavior only for Win32. We would be updating it to call out that the behavior is true for other platforms as well.