abdumanas-plutoflume commented 1 year ago

Provide required information needed to triage your issue

In Outlook for Mac, the Office.js API to retrieve email body, both as text and html, fails frequently. The error code and message extracted from the error are below:

errorCode: 5001, 
errorMessage: An internal error has occurred., 
errorName: Internal Error,

Your Environment

Platform [PC desktop, Mac, iOS, Office on the web]: Mac
Host [Excel, Word, PowerPoint, etc.]: Outlook
Office version number: 16.62.611.0
Operating System: Mac OS X 10.15.7
Browser (if using Office on the web): __

Expected behavior

The Office.js API should be reliable in all platforms.

Current behavior

The Office.js API to retrieve email body is unreliable in Outlook for Mac.

Steps to reproduce

Create an onSend event handler which invokes Office.context.mailbox.item?.body.getAsync
Run it in an Outlook for Mac version specified above.

Context

The frequent failure of the API has caused our add-in to fail multiple times.

Useful logs

[x] Console errors
[ ] Screenshots
[ ] Test file (if only happens on a particular file)

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eugene-plutoflume commented 1 year ago

A similar issue has been fixed last year. I guess you still get the same issue, see https://github.com/OfficeDev/office-js/issues/2386

exextoc commented 1 year ago

Hey @abdumanas-plutoflume

We are not able to reproduce the issue. Can you please help us with a sample add-in where the issue is reproducible?

ghost commented 1 year ago

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!