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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Addin is not loading in compose mode of the new outlook in Windows #3579

Closed somenathmaji closed 1 year ago

somenathmaji commented 1 year ago

Addin is not loading in compose mode of the new outlook in Windows

Your Environment

Expected behavior

The Addin should load without any issues.

Current behavior

The Addin doesn't load at all.

Steps to reproduce

  1. Switch to new outlook in windows
  2. Compose a message in a popup window
  3. Open the addin
  4. The addin doesn't load

Link to live example(s)

  1. Video and screenshots

Provide additional details

  1. It can be reproducible using scriptlab for outlook's run taskpane
  2. You have to use the compose mode in a popup window

Context

This is critical to our customers as they use compose mode a lot. For now we have asked them to switch back to old outlook app.

somenathmaji commented 1 year ago

Any updates on this?

exextoc commented 1 year ago

Hi @somenathmaji , we tried reproducing this on our end with new outlook but are unable to do so. Could you share the version of the new Outlook UI? You can get that by going to Help->Diagnostics in the new UI.

somenathmaji commented 1 year ago

This is the version of new outlook UI - Screenshot 2023-08-17 at 10 40 50 AM

somenathmaji commented 1 year ago

Any update on this?

exextoc commented 1 year ago

Hi @somenathmaji , Thanks for reporting this issue. This took some time to repro because it happens only for a few add-ins. It has been put on our backlog. We unfortunately have no timelines to share at this point   Internal tracking id: Office: 3859828

Could you also send your manifest on outlookextensibility@m365x27035562.onmicrosoft.com so that we can debug this on 2 add-ins (Script lab and your add-in)

somenathmaji commented 1 year ago

@exextoc You can install the addin from the app source. The addin name is CloudExtend Outlook for NetSuite

exextoc commented 1 year ago

This issue is fixed, and the fix will be available in build 20231016071 or later. Please verify and let us know if you are still facing the issue.