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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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If Addin on webserver is unavailable, Outlook addin on browser timesout after 5 min but on native app, it timesout after 15 secs #3946

Open mkondadg opened 9 months ago

mkondadg commented 9 months ago

Provide required information needed to triage your issue

If Addin on webserver is unavailable, Outlook addin on browser timesout after 5 min but on native app, it timesout after 15 secs

Your Environment

Windows desktop Outlook You have Microsoft Outlook Version 1.2023.1018.300 (Production). Client Version is 20231027003.07 . Windows 10 Enterprise 21H2 19044.2006

Expected behavior

Addin timeout should be consistent on different browsers (chrome, firefox, edge, safari on mac) and native outlook app (windows, mac)

Current behavior

Outlook addin on browser timesout after 5 min but on native app, it timesout after 15 secs

Steps to reproduce

Deploy addin and make the webserver (where addin is hosted) down or Deploy addin where webserver URL is invalid in manifest.xml

  1. Send mail using native app and addin is triggered but timesout after 15 secs.
  2. Send mail using firefox and addin is triggered but timesout after 5 mins
  3. Send mail shows smart alert within 5 secs if addin doesnt respond quickly.

Context

User experience is not consistent when addin is not available and user has to wait for very long time (5 min) to see the error

Adrian-MSFT commented 8 months ago

Hi @mkondadg, just to clarify, the timeout differences are happening when sending an email with an on-send add-in installed, is that correct?

mkondadg commented 8 months ago

yes @Adrian-MSFT , the timeout differences are happening when sending an email with an on-send add-in installed

JuaneloJuanelo commented 8 months ago

@mkondadg can you please clarify in what platform is this issue? is this Outlook for the Web, new Outlook? Outlook for windows? all?

mkondadg commented 8 months ago

@JuaneloJuanelo this is for new outlook on windows. We tested addin deployed using native app and browser (both using same user account on which addin is deployed)

JuaneloJuanelo commented 8 months ago

jsut for completeness. on traditional outlook for Windows this should fail immediatly, right?

Adrian-MSFT commented 8 months ago

In addition to the last question, are you using the ItemSend (on-send V1) feature or the Smart Alerts (on-send V2) feature?

mkondadg commented 8 months ago

@JuaneloJuanelo On traditional outlook, addin's will be disabled if COM sensor is already active. Below entry will disable new outlook addin and hence it will not fail in this case


      <EquivalentAddins>
        <EquivalentAddin>
          <ProgId>prog-id-company</ProgId>
          <Type>COM</Type>
        </EquivalentAddin>
      </EquivalentAddins>
mkondadg commented 8 months ago

@Adrian-MSFT we are using [Smart Alerts (on-send V2)]

exextoc commented 8 months ago

Thanks for reaching out. This bug in our backlog but unfortunately we donot have nay timelines to share at this point. Internal tracking id- 246718

mkondadg commented 1 month ago

We also observed that "Smart Alert" is generated within 5 secs if addin doesnt respond quickly.