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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Unable to add add-in in the PowerPoint Add-in UI #4116

Open viclarsson opened 9 months ago

viclarsson commented 9 months ago

Provide required information needed to triage your issue

Users can not add add-ins from new UI. See image. Nothing happens when clicking the highlighted add-in.

image

Your Environment

Expected behavior

The add in should be addable.

Current behavior

Nothing happens when clicking the add-in, but one can add it when using the older modal through the "+ More add-ins" button:

image

Steps to reproduce

  1. Open the Add-ins panel in "Home"
  2. Click on an installed add-in.
  3. Nothing happens.

Context

Users can't add add-ins in the new UI which affects the ability to use add-in.

guliums commented 9 months ago

Hi @viclarsson , thanks very much for reporting the issue. I didn't repro the issue on my side. Could you provide the session id after the issue happened? You could get the session id information from "Help"->"Feedback". Also, does the issue only happen for Mentimeter Add-in or all add-ins cannot be added? Do you see the issue in Excel and Word? Thanks very much for your help!

viclarsson commented 9 months ago

Two session IDs which were affected. Only PowerPoint:

58A6517E-0BC4-4CCD-8668-DBB5E4FFAE01 366E1347-B8B2-4488-9C67-03506A64D67B

guliums commented 8 months ago

Hi @viclarsson Thanks very much for the information and sorry for late response. I didn't find any unexpected errors in those sessions, but seems the add-in is launched successfully in both sessions. Could you help confirm the behavior on your side:

  1. When mouse hover the add-in icon, does the highlight border color changed?
  2. After clicking the add-in, does the whole add-in window get dismissed or not?
  3. Could you try to click add-in in "Popular add-ins" section to see if it works.
  4. Does the issue only happen for Mentimeter Add-in? Could you help to add more add-ins from "Popular add-ins" section, and then click other add-ins in "My add-ins" section to see if it works. Thanks very much for your help!
guliums commented 8 months ago

Hi @viclarsson , sorry that after deeper investigation we found a situation that could cause the bug to happen, we are working on the fix. Really sorry for the inconvenience. Thanks very much!

guliums commented 7 months ago

Hi @viclarsson , the issue has been fixed in latest build 16.83, please let me know if it does not work for you. Thanks very much!