InsightMessage getting removed once we pop out the compose pane to new Window.

[RaveendraReshma]

1. We are developing office web Add in for outlook using event based (Smart Alert) .The Add in is generated using office yo generator Task Pane add-in using the React framework.
2. When ever user adds any recipients in To/Cc/Bcc Section the insight message will appear with the action text by which user opens the task pane. The moment user clicks on open in new window the insight message is getting removed.

Your Environment

• Platform : Office on the web
• Host : Outlook [OWA] & New Outlook [Desktop]
• Office version number : Version 2311 Build 16.0.17029.20140
• Operating System : Windows
• Browser : Chrome & Edge

Expected behavior

• The insight message should persist even when user pops out the pane in new window.

Current behavior

• The moment user clicks on open in new window the insight message is getting removed.

Steps to reproduce

1. Add Recipients in To Section. Once insight Message appears, Click on open in new Window.
2. In new Window the insight message gets removed.

Provide additional details

• Below is how I am adding insight message.

  const itemType = Office.context.mailbox.item.itemType;
  const notificationMessage = {
    type: Office.MailboxEnums.ItemNotificationMessageType.InsightMessage,
    message:
      "To Open Taskpane,",
    icon: "Icon.80x80",
    actions: [
      {
        actionText: "click here",
        actionType: Office.MailboxEnums.ActionType.ShowTaskPane,
        commandId:
          itemType === Office.MailboxEnums.ItemType.Appointment
            ? "appOrgTaskPaneButton"
            : "msgComposeOpenPaneButton",
        contextData: "{''}",
      },
    ],
  };
  Office.context.mailbox.item.notificationMessages.replaceAsync(
    itemType === Office.MailboxEnums.ItemType.Appointment
      ? "AppointmentAction"
      : "MailAction",
    notificationMessage
  );

[rajjha-msft]

Hey @RaveendraReshma

Thank you for reporting the issue around notification messages in OWA. We have put it in our backlog, and unfortunately have no timelines to share.

Internal Tracking Id : 267613

[JuaneloJuanelo]

@RaveendraReshma is there a specific reason why you are not using the persistant flag? you can add it here

 const notificationMessage = {
     type: Office.MailboxEnums.ItemNotificationMessageType.InsightMessage,
     message:
       "To Open Taskpane,",
     icon: "Icon.80x80", 
    persistent: true,

[RaveendraReshma]

@JuaneloJuanelo

According to the documentation persistent flag is only applicable for InformationalMessage type.

[sys0601]

I am getting the same issue using a persistent InformationalMessage type. It appears to be some kind of syncing issues because sometimes it appears after a while if we close the pop-up and look at the email in the drafts folder. It would be great to have this fixed please.