Open JordanBCX opened 3 weeks ago
Could you please gather network logs for the non-working scenario and share?
Could you please gather network logs for the non-working scenario and share?
Sure. What format do you want that in? I'll just need to sanitise the content.
Edit: Is there any specific route or service you want? There are about 1000 requests by the time I select the add-in...
Thank you for the reply!
You can share in .har format.Please follow the instructions here. We need to look at multiple request, so It would be ideal to share the entire log file.
Thank you, I have the HAR. Do you have a preferred way to receive it? I'm conscious that it contains cookies and authentication strings.
@JordanBCX - Please share logs in a private github repo and give access to @exextoc.
Hi @JordanBCX Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point.
Internal tracking id: Office: 4533027
@JordanBCX - Please share logs in a private github repo and give access to @exextoc.
Not a problem, I have done this.
Hi @JordanBCX Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point.
Internal tracking id: Office: 4533027
Just to play devil's advocate, the issue did also occur to non-sideloaded addins as shown in the video.
I appreciate your help so far!
@JordanBCX - Thank you. Is the repro always consistent, or does it start working after sometime?
@JordanBCX - Thank you. Is the repro always consistent, or does it start working after sometime?
I have been able to replicate it at least 3 times with varying times between install and the TaskPane not opening, but have not been able to start the TaskPane again any time after.
@JordanBCX - Please share logs in a private github repo and give access to @exextoc.
Not a problem, I have done this.
Hi @JordanBCX Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point. Internal tracking id: Office: 4533027
Just to play devil's advocate, the issue did also occur to non-sideloaded addins as shown in the video.
I appreciate your help so far!
Can you please share the link for the logs?
@JordanBCX - Can you please share the private repo link that has the logs?
@ajays-msft @exextoc
@JordanBCX - I downloaded the harfile. You can revoke my access to the repository if you want. Will investigate and get back.
@JordanBCX in this har file are no add-ins working or just the test add-in is not working?
@JordanBCX in this har file are no add-ins working or just the test add-in is not working?
The HAR is just the test add-in not working. I can try to get a one with no add-ins working but that is an intermittent issue?
Thanks @JordanBCX for confirming. Please gather the logs whenever you have the add-ins not working issue and share it with us.
We are working on fixing the test add-in not working, but as a workaround, could you try removing the curly braces in the manifest from the Id field ? i.e change
Thank you @neprasad-microsoft, I've tested the workaround with two manifests, one with and one without braces in the ID. The one with braces stopped working as expected, and the one without braces continues to work 3 hours on.
I'll try throughout the day to get logs for the scenario where all the add-ins do not work, and if it occurs again I will upload the HAR again.
Thank you so much for your help.
@neprasad-microsoft I have been able to replicate the issue in "New Outlook" on Windows Desktop. I've added the file this repo and invited you https://github.com/JordanBCX/msft-har filename is "All add-ins not working.har.gz".
This happened when I reopened Outlook after adding a new addin to https://admin.microsoft.com/#/Settings/AddIns
Thanks for sharing this @JordanBCX . We are looking into this issue. Could you also let us know, does this all add-ins not working issue keep happening for a user or starts working on refresh?
Thanks for sharing this @JordanBCX . We are looking into this issue. Could you also let us know, does this all add-ins not working issue keep happening for a user or starts working on refresh?
Not a problem! It's continued to happen to my desktop client across OL restarts and a full PC restart.
@JordanBCX, can you collect the logs again from Outlook start to opening the add-in flyout and then trying to open an add-in(add-in does not open). This log does not capture all the needed data.
Not a problem, I'll capture again when I see the issue come up again. Thanks
We are also seeing this issue within the new Outlook Windows UI.
The Add-in works fine for some users and doesn't open at all for others (guessing our builds are different maybe?). We have customers reporting this issue as well -- big customers. This needs to be resolved ASAP.
Note: We do not have braces around the ID in our manifest.
@cody-lettau Can you please create a separate github issue and share network logs from Outlook start to opening the add-in flyout and then trying to open an add-in(add-in does not open). You can check Collecting log files for Outlook Add‐ins issues for details on how to collect logs
@DivyaPatidar yes we'll get a new issue created.
Provide required information needed to triage your issue
Your Environment
Platform [PC desktop, Mac, iOS, Office on the web]: Outlook Web and Outlook Desktop for Windows (New Outlook)
Host [Excel, Word, PowerPoint, etc.]: Outlook
Office version number: Web + Desktop (New) 1.2024.417.100
Operating System: Microsoft Windows 11 Pro 10.0.22631 Build 22631
Browser (if using Office on the web): Tested using Chrome 124.0.6367.61 (Official Build) (64-bit) (cohort: Stable) + Edge 124.0.2478.51 (Official build) (64-bit)
Expected behavior
I expect the TaskPane to open to the side of Outlook when activated by clicking the add-in.
Current behavior
After 24 hours (or before) of the add-in being installed, I am no longer able to open the TaskPane. I have replicated this across multiple manifests with varying content, IDs, and versions. The same issue has been replicated in different tenants in different regions.
Steps to reproduce
Link to live example(s)
I'm attaching the manifest I sideloaded to test which has the content of the poll add-in.
Provide additional details
Context
We are currently ready to launch our product which previously worked across all platforms, but we're currently hindered by this bug. I do not believe that we are the only add-in to experiencing this issue as I've replicated it with first part add-ins.
Useful logs
https://github.com/OfficeDev/office-js/assets/9353117/ecc97ca0-cacd-45e5-94cb-a96bd75e52aa
https://github.com/OfficeDev/office-js/assets/9353117/474c3107-37a0-453c-bc15-ca09456d70e0
https://github.com/OfficeDev/office-js/assets/9353117/6ed8e130-3f25-434a-b674-f355cf19b189
https://github.com/OfficeDev/office-js/assets/9353117/8d2dd8b8-5e23-4c5f-ae57-128dfa65f933
https://github.com/OfficeDev/office-js/assets/9353117/6f028853-db11-4669-a808-d4e3f0af5d12
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